Senior Product Designer | Ucaas Web And Mobile Applications
CurrentAt IDT, I specialize in designing telecom (UCaaS) web and mobile applications. My primary focus is on the company’s flagship product, a platform facilitating various communication modes including text messaging, phone calls, and video conferencing within a single application.Among my portfolio are the following products:Net2Phone UCaaS web and mobile application both admin and customer-facing, Huddle video conference web and mobile application, Receptionist’s Console tool, Partner Portal, Sip Trunk web console, and various integration projects: Chrome Extension, HubSpot.Key Responsibilities:— Oversee the entire UX lifecycle.— Conduct in-depth research and analysis.— Design web services.— Design mobile apps for iOS and Android platforms.— Maintain a comprehensive design system.— Execute design layout hand-offs.— Build a strong brand identity.— Design marketing materials.— Defend design decisions.— Mentor design team members.R&D Project Involvement:I engage in optional projects to foster an innovative spirit and explore potential growth areas. I've conceptualized several design concepts, including the AI Knowledge Base Chat and AI voice transcriptor.Achievements:— Introduced the practice of creating clickable prototypes for the design approval process.— Pioneered the use of CJM, information architecture, and competitor analysis methodologies.— Executed a complete redesign of net2phone's flagship mobile product.— Developed and Implemented a full-fledge Design System— Crafted unique illustrations to strengthen the product's brand identity.— Facilitated the transition from Sketch to Figma.— Continuously drove cross-team communication directly within Figma design projects, acclimating the company to proper and comfortable discussions on design work.— Mentored newcomer designers.— Adapt the Atomic Design approach.— Implemented the design sprint methodology within the team.— Provided design support for projects across other teams within IDT.