Ashley Guggisberg Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida

Point of contact for Client billing and internal billing teams. - Manage weekly and monthly billing across Program. - Developed and manage weekly billing process. - Manage Purchase Order list for Program.Point of contact for Program-wide Change Requests. - Manage Change Request process. - Track weekly revenue changes for Program.

Coordinate Account-wide communications as well as monthly Leaders Calls, and quarterly Town Halls. Maintained internal and client-facing metrics reporting website for weekly service deliverable status updates and Account Portal.- Effectively managed written communications to global account audience in a clear and succinct manner.- Implemented bi-weekly account-wide Employee open-forum discussions for global program. Requested scheduling, coordinated and manage agenda, presenters, and facilitated question and answer session.- Assisted coordination of marketing events for HP’s Sales Team for the Bank of America Account.- Initiated and developed monthly account-wide electronic newsletter to communicate relevant, concise and timely updates to 3500 Account Employees.- Scheduled, coordinated agenda and presenters, and finalized PowerPoint presentation materials for account-wide quarterly Global Town Halls for the Bank of America Account.- Developed and managed strategies to increase Employee Engagement with Senior Account Executives.- Implemented bi-weekly account-wide Employee open-forum discussions for global program. Requested scheduling, coordinated and manage agenda, presenters, and facilitated question and answer session.

Accountable for managing high-risk and high-visibility telecommunication products to Bank of America client. Acted as a liaison between vendors and Client Executives.- Managed account-wide telecommunication delivery escalations raised by Account Project Managers. Written and oral status updates provided to Account Leaders on a weekly basis.- Supervised and handled delivery of telecommunication circuits which were expedited by request of the Client.

Managed several vendor services providers for multiple global acquisition projects and implementation delivery.- Managed local and long distance Telecommunications companies delivering telecom services for nationwide projects with aggressive delivery schedules to exceed Client service level agreements.- Created strategy and business process improvements for the nationwide delivery of services for both internal teams and EDS vendors.- Produced and distributed daily status reporting to both EDS and Client Senior Account Executives.