Ahmed El-Etriby, Cissp Email & Phone Number

Saudi Arabia

Riyadh, Saudi Arabia

- Engage with existing and prospective Seclore customers and help them to adoptSeclore’s products and solutions to meet their business requirements.- Ensure consistent growth in the product awareness, adoption, and usage bySeclore’s customers.- Showcase product and solution concepts via presentations, demos, userevangelization and effective documentation.- Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs.- Design the solution that best meets the client's requirements.- Lead with other customer success teams to ensure successful completion of project for production Go-live, UAT sign-off and the initial rollout phase.- Escalates problems for awareness and resolution.- Lead client training sessions online and onsite.- Support clients through go-live process and play key role in promoting solution adoption and usage to help them achieving compliance with NCA, NDMO and PDPL and fit to their audits, specially data classification and protection.- Provide regular and adequate end user feedback to the product team.- Create opportunities for upselling of Seclore’s offerings.- Working closely with management and clients’ internal teams to ensure the fullawareness of Seclore products and smooth go-live.- Worked on security platforms to achieve the required configuration or integration, like F5 WAF/LB, Symantec DLP, Forcepoint DLP, BeyondTrust PAM, SailPoint IAM, Data classification Boldon James, Get Visibility, Titus, DAC, Microsoft Sensitivity Labels MPIP Azure Information Protection AIP, Data protection and rights management Seclore DRM. Managed Accounts: ROSHN, ARAMCO, RedSea, ALJ, SDAIA, KSPF, NCA, KSPF, KAFD, STC, other Governmental entities.

Riyadh, Saudi Arabia

- Act as point-of-contact by providing technical support to enterprise customers and partners of Seclore.- Handle real-time voice-calls and chats with technical queries and adheres to SLAs.- Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments.- Playing significant role supporting the client to go-live with assurance of the expected quality.- Ensuring the effectiveness and quality of the delivered services.- Gathering customer requests during the project execution via meetings.- Manage and schedule of cases, determine including priority level and negotiating and setting expectations with the customers.- Engages with internal teams to prioritize customer requests.- Generating technical reports for ongoing work, issues faced, workarounds.- Participates in the new product releases to ensure information and training requirements are met to start supporting the new release.- Working closely with management and clients’ internal teams to ensure the full awareness of Seclore products and smooth go-live.- Perform both technical and functional health checks for the classification and data rights management platforms.

Saudi Arabia

IT Lead and management of SAMA projects under the management of Almajal G4S

Egypt

- Identify problematic areas and implement strategic solutions in time and within the agreed SLA and KPIs.- Solving customer issues upon accurate analysis and troubleshooting remotely or onsite with experimental guidance to team members.- Analyse, plan, control and evaluate IT and data operations as per customer needs taking budget in account.- Creating quotes for high priority RFPs and assisting with RFP content.- Deploying cloud applications on Amazon AWS using AWS blocks of EC2, ELB, ASG, S3, RDS, VPC, IAM, IGW, Route53 and Cloudwatch.- Development of prototyping of new additions to the platform on HW, device SW and Cloud for Internet of Things (IoT) products (Smart House).

Egypt

- Operating and maintaining TCP/IP networking and hardware.- Monitoring networks using Wireshark and tcpdump tools.- Configuring of Cyberoam, SonicWall, Fortigate and SOPHOS.- Analysing and monitoring customer networks for cyber security events and anomalies using a SIEM tools such as Splunk.- Administrating LINUX server for hosting +100 websites using cPanel, WHM, DNS records and iptables.- Deploying cloud applications on Amazon AWS using AWS blocks of EC2, ELB, ASG, S3, RDS, VPC, IAM, IGW, Route53 and Cloudwatch.- Designing and installing IVR systems (VOIP) using Asterisk (Linux-based) in addition to adding and modifying extensions or call flows/dial plans with continuous monitoring of VOIP server.

Egypt

- Providing 2nd level technical support for more than 4200 airline companies all over the world via ClarifyCRM system.- Perform initial diagnostics, analyze and undertake full fault diagnostics to resolve where possible, customer faults.- Provide a professional technical point of contact.- Provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines.- Resolve incidents within the SLA and team KPIs.- Schedule appointments for field engineers visits after contacting OBS internal teams and customer, then provide remote technical assistance to dispatched FE for complicated issues.- Technically documenting all incident management actions/handovers.- Follow the agreed OBS/SITA process for performing any action.- Developed a simple website using Microsoft SharePoint to be a reference of technical SITA process.

Saudi Arabia

- Supporting +400 users all over Saudi Arabia.- Managing Cyberoam and Kaspersky Endpoint Security.- Prepared a plan and low-level design LLD for contacting remote sites to HQ DataCenter via VPN/IPSec.- User/Group management through Active Directory on Windows Server and applying correct policies for every user/group.- Network infrastructure designing, planning and cabling from zero phase.- Working on Microsoft Exchange management console.- Working in virtual environment using VMware, HyperV and VirtualPC for testing and development purposes.- Working on Cisco Unified CallManager Ver.7 (Configuring Cisco IP Phone 79xx devices and extensions).

Saudi Arabia

- Support for +200 users, Laptop, PC or computer related equipment software and hardware issues.- User/Group management through Active Directory, applying suitable policies for every user group.- Install, configure and troubleshoot FAX Server, IPVPN circuits, Digi PortServers. - Manage SQL backup software to make scheduled backup and restore operations for huge 5 databases on SQL Server, also prepared a technical document and tutorial for whole process. - Created a web portal using Joomla CMS for all SPA servers, services, clients and other news agencies information in detail to be a complete reference for support team.- Working in virtual environment using VMware or VirtualBox for testing and development purposes.

Egypt

- Support Windows users, Laptops, PCs or computer related equipments and diagnose, analyze and resolve software and hardware issues.- Providing daily support for copiers, printers and network devices.- Install and configure a server for Telephone Answer Machine server.- Made a small web application: Online Multiple-Choice Test of 45 questions and fixed countdown timer, then send result to applicant email and another copy to the center ( Web-Based ).