I create product reviews for physical products

I write highly engaging email copy for coaches, consultants and entrepreneurs.

Frozen Wave Media works with local businesses to help drive more leads and sales through online marketing.

Helping Local Businesses Reach Their Potential Through High Performing SEO & PPC Marketing Campaigns.With Service Inbound, you can reduce acquisition costs and get better returns on your search engine marketing strategy, guaranteed.At Service Inbound It’s not just about advertising. It’s not just about getting new clients. It’s about growing your business with the Home Service Sales & Marketing Experts.We’ve put together talented individuals with experience in your… Show more Helping Local Businesses Reach Their Potential Through High Performing SEO & PPC Marketing Campaigns.With Service Inbound, you can reduce acquisition costs and get better returns on your search engine marketing strategy, guaranteed.At Service Inbound It’s not just about advertising. It’s not just about getting new clients. It’s about growing your business with the Home Service Sales & Marketing Experts.We’ve put together talented individuals with experience in your industry for an impactful, hands-on relationship that will create the momentum you need for your business to prosper. We’re the experts at driving local phone calls to your organization, and attracting best fit prospects that are searching for and are ready to buy the products and services you offer. It's Different HereIt’s true. We’re different. But the difference is simple: we aim to build a partnership with you that is built on doing things right. In the last 48 months, we’ve retained 98% of our client base, because we can give them what they need. We deliver the absolute best possible and most responsive service in the industry and have created an experience like no other. Our promise is to always give you great service and deliver to you innovative solutions to make your phone ring.What does that mean?- It means we’re direct response experts—we’ll put your message right in front of your ideal customer.- It means we’re technology driven—we built our own platform and infrastructure.- It means we’re fast—we are able to shift and adjust to market changes faster than your competitors, and we offer same-day support. If it needs to be fixed, we’ll fix it.- It means we pay attention—we know exactly what’s going on in your market at any time, and what’s going on with your ads.- It means we measure results—we know what works and will customize our approach to your product and your industry.For more information please visit serviceinbound.com Show less

Assist in the launch of a brand new fishing product - The Tauten Line Welder.

eCommerce Management for Johnson String Instrument• Managed eCommerce platforms such as Amazon, eBay and website for sales metrics & pricing.• Provided feedback and suggestions for improving key systems revolving around eCommerce such as inventory management and CRM platforms• Managed weekly fulfillment by Amazon (FBA) inventory allocation• Used Feedvisor repricing tool with Amazon• Provided insight to improve and streamline processes and workflows for customer… Show more eCommerce Management for Johnson String Instrument• Managed eCommerce platforms such as Amazon, eBay and website for sales metrics & pricing.• Provided feedback and suggestions for improving key systems revolving around eCommerce such as inventory management and CRM platforms• Managed weekly fulfillment by Amazon (FBA) inventory allocation• Used Feedvisor repricing tool with Amazon• Provided insight to improve and streamline processes and workflows for customer orders.• Assisted with Search Engine Optimization for JohnsonString.com - Provided keyword research for content creation, provided an in-depth on-page SEO audit for improving key pages• Assisted webmaster with editing Johnsonstring.com web pages• Ran reports to provide insight on revenue and where improvements could be madeAccomplishments:• Built & Maintained company blog - Blog.johnsonstring.com - Made suggestions on how to utilize inbound marketing for increasing website traffic, generating more sales and interacting more with customers on social media• Built & Maintained charity website for the company - BostonCelloSociety.orgSkills Used:SEO, eCommerce, Amazon, eBay Show less

• Worked closely with an outside company to develop and transition a brand new Magento website for the company. • Managed the online store using the Magento platform. This included adding product details, adding new products, photos, and managing the website.• Managed all aspects of online content, SEO, email marketing and assisted with general product promotion and marketing• Managed listings for products on eBay and Amazon• Managed an eCommerce based store using the Magento… Show more • Worked closely with an outside company to develop and transition a brand new Magento website for the company. • Managed the online store using the Magento platform. This included adding product details, adding new products, photos, and managing the website.• Managed all aspects of online content, SEO, email marketing and assisted with general product promotion and marketing• Managed listings for products on eBay and Amazon• Managed an eCommerce based store using the Magento platform. This included product details, adding newproducts, photos, and managing the website.• Managed all aspects of online content, SEO, email marketing and assisted with general product promotion and marketing• Managed listings for products on eBay and Amazon• Helped research potential new products to purchase for re-sale.• Improved existing Amazon listings to increase sales and to utilize more keywords for increased traffic• Utilized Brightpearl for inventory and sales management of all online salesAccomplishments:• Helped the company transition to a brand new Magento store• Setup website hosting and training staff on the Magento platform• Provided feedback and suggestions for using more effecient tools such as ShipStation for shipping management. • Helped the owner better understand how to market and develop a digital marketing strategy• Showed the owner how to use freelancers on Upwork for making advanced Magento website changes Show less

Utilized technical knowledge, product knowledge and problem-solving skills to assist customers with technical questions, troubleshoot problems, and rectify existing issues.• Effectively and professionally communicated with customers over the phone and email to explain the issues, provide estimates for time to repair, and answer all questions.• Performed in-depth analysis of customer issues to determine causes and solutions and work withEngineering, Support and QA staff to… Show more Utilized technical knowledge, product knowledge and problem-solving skills to assist customers with technical questions, troubleshoot problems, and rectify existing issues.• Effectively and professionally communicated with customers over the phone and email to explain the issues, provide estimates for time to repair, and answer all questions.• Performed in-depth analysis of customer issues to determine causes and solutions and work withEngineering, Support and QA staff to investigate, test, and develop solutions or workarounds to resolve issues• Requested information data points based on pre-defined criteria, with additional inquiry based upon technical knowledge.• Clearly documented each problem, activity, and solution in BMC Service Desk software Identified high priority customer issues and escalated them to management. Show less

Performed IT and audio/visual installation service related activities such as work order creation, interfacing with account managers, and leveraging technical support to meet customer needs.• Installed, configured and managed multiple Microsoft Windows operating systems utilizing Virtual Iron software within an in-house lab, this includes Windows Server 2003, 2008, Windows Vista, and XP• Oversaw the entire service delivery lifecycle by using Salesforce CRM software, which included… Show more Performed IT and audio/visual installation service related activities such as work order creation, interfacing with account managers, and leveraging technical support to meet customer needs.• Installed, configured and managed multiple Microsoft Windows operating systems utilizing Virtual Iron software within an in-house lab, this includes Windows Server 2003, 2008, Windows Vista, and XP• Oversaw the entire service delivery lifecycle by using Salesforce CRM software, which included initial orderprocessing to closing out installation with customers and releasing payment to field technicians• Ensured customer satisfaction by confirming the scope of services, collecting required service delivery information, and scheduling delivery dates• Managed the relationships between all parties involved with the service delivery, such as account managers, service partners, field technicians, internal support, and end users• Recommended modifications for product and service delivery improvements based on customer, reseller, and field engineering feedback Show less

Provided support on a busy help desk by talking with customers to understand their issues, resolving issues, documented tickets using the Right Now CRM platform, and escalating problems as necessary.• Established a tracking system to ensure the capture of all relevant information using Microsoft Excel• Contacted end users by phone or email to provide status of their return and to answer questions• Created and distributed to management weekly reports on operational activity•… Show more Provided support on a busy help desk by talking with customers to understand their issues, resolving issues, documented tickets using the Right Now CRM platform, and escalating problems as necessary.• Established a tracking system to ensure the capture of all relevant information using Microsoft Excel• Contacted end users by phone or email to provide status of their return and to answer questions• Created and distributed to management weekly reports on operational activity• Processed product returns of over 100 GPS units per day and planned and tracked all replacement partsas needed• Liaised with financial and operations departments to ensure proper accounting of unit returns• Trained and monitored department staff on daily operations and procedures Show less