John Shea Email & Phone Number

I create product reviews for physical products

I write highly engaging email copy for coaches, consultants and entrepreneurs.

Methuen, MA

Frozen Wave Media works with local businesses to help drive more leads and sales through online marketing.

Amesbury, MA

Helping Local Businesses Reach Their Potential Through High Performing SEO & PPC Marketing Campaigns.With Service Inbound, you can reduce acquisition costs and get better returns on your search engine marketing strategy, guaranteed.At Service Inbound It’s not just about advertising. It’s not just about getting new clients. It’s about growing your business.

Beverly

Assist in the launch of a brand new fishing product - The Tauten Line Welder.

Waltham, MA

• eCommerce Management for Johnson String Instrument
• Managed eCommerce platforms such as Amazon, eBay and website for sales metrics & pricing.
• Provided feedback and suggestions for improving key systems revolving around eCommerce such as inventory management and CRM platforms
• Managed weekly fulfillment by Amazon (FBA) inventory allocation
• Used Feedvisor repricing tool with Amazon
• Provided insight to improve and streamline processes and workflows for customer… Show more eCommerce Management for Johnson String Instrument

Haverhill, MA

• Worked closely with an outside company to develop and transition a brand new Magento website for the company.
• Managed the online store using the Magento platform. This included adding product details, adding new products, photos, and managing the website.
• Managed all aspects of online content, SEO, email marketing and assisted with general product promotion and marketing
• Managed listings for products on eBay and Amazon
• Managed an eCommerce based store using the Magento… Show more
• Managed an eCommerce based store using the Magento platform. This included product details, adding newproducts, photos, and managing the website.

Andover, MA

• Utilized technical knowledge, product knowledge and problem-solving skills to assist customers with technical questions, troubleshoot problems, and rectify existing issues.
• Effectively and professionally communicated with customers over the phone and email to explain the issues, provide estimates for time to repair, and answer all questions.
• Performed in-depth analysis of customer issues to determine causes and solutions and work withEngineering, Support and QA staff to… Show more Utilized technical knowledge, product knowledge and problem-solving skills.
• Performed in-depth analysis of customer issues to determine causes and solutions and work withEngineering, Support and QA staff to investigate, test, and develop solutions or workarounds to resolve issues
• Requested information data points based on pre-defined criteria, with additional inquiry based upon technical knowledge.
• Clearly documented each problem, activity, and solution in BMC Service Desk software Identified high priority customer issues and escalated them to management. Show less

Westford, MA

• Performed IT and audio/visual installation service related activities such as work order creation, interfacing with account managers, and leveraging technical support to meet customer needs.
• Installed, configured and managed multiple Microsoft Windows operating systems utilizing Virtual Iron software within an in-house lab, this includes Windows Server 2003, 2008, Windows Vista, and XP
• Oversaw the entire service delivery lifecycle by using Salesforce CRM software, which included… Show more Performed IT and audio/visual installation service related activities such as work order creation, interfacing.
• Oversaw the entire service delivery lifecycle by using Salesforce CRM software, which included initial orderprocessing to closing out installation with customers and releasing payment to field technicians
• Ensured customer satisfaction by confirming the scope of services, collecting required service delivery information, and scheduling delivery dates
• Managed the relationships between all parties involved with the service delivery, such as account managers, service partners, field technicians, internal support, and end users

Concord, MA

• Provided support on a busy help desk by talking with customers to understand their issues, resolving issues, documented tickets using the Right Now CRM platform, and escalating problems as necessary.
• Established a tracking system to ensure the capture of all relevant information using Microsoft Excel
• Contacted end users by phone or email to provide status of their return and to answer questions
• Created and distributed to management weekly reports on operational activity
• … Show more Provided support on a busy help desk by talking with customers to understand their issues, resolving issues, documented tickets using the Right Now CRM platform, and escalating problems as necessary.
• Processed product returns of over 100 GPS units per day and planned and tracked all replacement partsas needed

Associates Degree, Information Technology

Activities and Societies: Computer Architecture and Maintenance, Visual Basic, C++, HTML, Java Script, Networking

Mcsa (Microsoft Certified Systems Administrator), Information Technology

Activities and Societies: • Managing a Microsoft Windows XP and Windows Server 2003 Environment • Configuring Microsoft Internet Security.