• Responsible for day-to-day management of front-end customer management system and connected software solutions including technical troubleshooting, security management, providing visibility into relevant data (views, reports, dashboards etc.) and building automations.
• Liaise between VP of Sales, Senior Sales Directors, IT, sales analysts and vendors to gather CRM system requirements, prioritize projects then design and implement enhancements for department-wide usage.
• Audit system for incorrect and outdated data and inefficient processes. Collaborate with relevant stakeholders to implement improvements.
• Build user training materials (videos, one-pagers, live presentations, email announcements etc.)

* Participated in successfully implementing the new custom developed CRM system.* Provided support - troubleshooting, system administration, training, generation of queries and analytics.* Gathered information to enhance functionality enabling meeting future needs.* Met with technology groups to discuss process issues and to select optimal solutions.* Managed goals, priorities and schedules to align with business needs.

* Provided analyst and admin support for 4,500+ users of the CRM system.* Worked through software and business process issues across the enterprise-grade, integrated applications.* Helped sales and marketing teams gain insight into customers' behavior by designing queries for system reports.* Lead training sessions on CRM system

* Created promotional, educational and informational resource materials for sales teams.* Guided customers and sales associates in obtaining funding for IT projects.* Created winning business proposals that were used to secure multi-million dollar contracts with major corporate entities.* Designed, monitored and analyzed internal and external web pages and mass email communications to keep all stakeholders informed with relevant information.* Developed and evaluated targeted email campaigns to effectively market to thousands of customers and leads through our CRM system.

• Discovered cost-effective IT solutions for regional market.• Negotiated with vendors and distributors to obtain better pricing.• Liaised between internal specialists, vendor reps and clients to find solutions to complex IT issues.• Prepared time sensitive request for contract proposals.• Strengthened vital business relationships.

* Supported the sales department through event preparation, administrative projects and research.

* Provided production and editing for business commercials.* Generated content for social media networks.

* Vetted new opportunities through data collected from website visitors and industry events. * Listed and researched leads to determine next steps.* Updated website content correlating it to clients’ industries and concerns.