Create and lead a dynamic training team of 60 members, strategically distributed across 10 operational states to cater to diverse business verticals. In this capacity, you will design and implement comprehensive organization-wide training programs, concurrently overseeing the development of both personnel and process capabilities. My responsibilities include establishing performance metrics, evaluating productivity, and supporting employees in enhancing their performance, while also guiding the… Show more Create and lead a dynamic training team of 60 members, strategically distributed across 10 operational states to cater to diverse business verticals. In this capacity, you will design and implement comprehensive organization-wide training programs, concurrently overseeing the development of both personnel and process capabilities. My responsibilities include establishing performance metrics, evaluating productivity, and supporting employees in enhancing their performance, while also guiding the creation of long-term career plans within the organization.Furthermore, assume responsibility for the change management process, actively driving the standardization, scaling, and strengthening of various processes throughout the organization.Additionally, design, develop, and manage a team of 150 members dedicated to implementing a remote monitoring process for 3200+ retail outlets spread across diverse geographical locations. The primary objective is to enhance operational efficiency, standardization, and ultimately increase the organization's revenue.Simultaneously, establish, develop, and mentor the Certification Panel—a multilingual team with the crucial role of evaluating the competency of new hire trainees. This team ensures that new hires meet the minimum functional skills required. Your role involves designing and implementing certification processes, conducting assessments for Internal Job Postings (IJPs), and monitoring evaluations for various roles within the organization. Show less

Lead the execution of projects and oversee critical integration initiatives that influence operational efficiency, service quality, and emergency response systems within the Police Department. Serve as a reliable partner to the Police Department in establishing a statewide Centralized Command & Control Center, taking accountability for seamless operational integration, delivery, and partnership management for the 24/7 Government to Public Service project under the PPP model. Responsibly handle… Show more Lead the execution of projects and oversee critical integration initiatives that influence operational efficiency, service quality, and emergency response systems within the Police Department. Serve as a reliable partner to the Police Department in establishing a statewide Centralized Command & Control Center, taking accountability for seamless operational integration, delivery, and partnership management for the 24/7 Government to Public Service project under the PPP model. Responsibly handle key corporate relationships and oversee end-to-end operations of the Emergency Management Service, including related training for organization employees Show less

An entrepreneurial partnership endeavor with a mission to transform the mindset of both students and professionals, cultivating essential skills applicable across various aspects of their lives. In this role, I find fulfillment in pursuing my passion for training and fostering meaningful relationships.Key responsibilities include cultivating business relationships, establishing training partnerships, and executing comprehensive training programs. Serving as a training consultant for… Show more An entrepreneurial partnership endeavor with a mission to transform the mindset of both students and professionals, cultivating essential skills applicable across various aspects of their lives. In this role, I find fulfillment in pursuing my passion for training and fostering meaningful relationships.Key responsibilities include cultivating business relationships, establishing training partnerships, and executing comprehensive training programs. Serving as a training consultant for prominent multinational organizations and government entities, I actively contribute to shaping and enhancing their professional capabilities. Show less

Responsible for Customer Service Operations, Renewals, Receivables, Supply Chain Management, Professional Development and Training. Implementation of program at large scale and multiple locations in schools across Andhra Pradesh, Telangana & Kerala. Supporting the business development, revenue cycle management & credit risk management were some of the key deliverables.

Area Manager – Consumer DSP & Transition Queue (Nov 99 – Apr 10) Responsible for the services delivery of Consumer DSP & transition queues. Managed a team size of 250 + techs comprising of 70% new production agents spread accross 5 different line of business.Managed the overall process training function of a technical support business of 1000+ techs with an average onboarding of 250 newhires every quarter.

Responsible for the end to end operations of the Technical & New Hire Training Team for the largest voice process. Managed the Nesting & Training function for an average onboarding of 300+ newhires every quarter.