Aspiring IT professional currently gaining hands-on experience through an internship at Four Seasons Hotel, focused on developing robust IT support skills. With a solid foundation in customer service and a passion for technology, I am dedicated to learning and improving my IT skills every day.My learning journey in IT began with completing courses on the Udemy platform, and I am currently working towards my Microsoft 365 certification. My internship involves troubleshooting issues in network, hardware, and software, including POS systems (Micros, Printers) and device management using Microsoft Intune. This practical experience allows me to apply theoretical knowledge in real-world scenarios.I am a fast learner, always open to new experiences, and eager to tackle new challenges. My background in hospitality has honed my ability to communicate effectively and provide exceptional support, skills that are invaluable in IT support roles. I am committed to continuous improvement and professional growth in the IT field.Let's connect and explore opportunities to collaborate in the exciting world of IT!