Ahmed Mohamed Elgamal Email & Phone Number

Cairo, Egypt

Cairo, Egypt

• Business analyst responsible for managing General Electric's (GE) accounts with Vodafone Group Enterprise (VGE) across 450+ accounts for both products' AT and DLM within many countries, such as: NL, DE, UK, IE, ES, HU.
• Validating Invoices for all GE's accounts before they went live and sent them to customer on agreed date of the month to make sure they are been billed with correct details and charges according to agreed contract.
• Handling assigned daily tickets been raised by customer or internal teams through VGE.
• Interfaces with revenue assurance teams and auditors and sending them required reports.
• Working as a Business Analyst at VGE allows me to work smoothly across multiple systems at same time on daily basis, Ex: SAP, Invoicing System, Ticketing system, multiple SharePoint, Citrix tools and other internal.
• Interfaces with internal and external suppliers by attending weekly meetings with GE and other Internal VGE teams to discuss any ongoing requests, challenges and special requests been assigned.Achievements:

Cairo, Egypt

• Workforce Manager managing Egypt post Account and responsible for training Egypt post's workforce management team.
• Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.
• Change the agents' skills due to the number of receiving calls and agents' qualifications to achieve best service level for all segments.
• Adjust the schedules due to any unplanned incidents.
• Apply and update any modification on the agents' schedules including the HR requests.
• Adjust intra-day forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.

Cairo, Egypt

• Developing and maintaining relationships with client employees.
• Familiarizing and adhered to the firm's procedures and policies.
• Assisting clients with routine accounting functions.
• Preparing portions of review, compliance and audit engagements
• Reviewing and evaluating client internal control effectiveness.
• Drafting financial statements in a well prescribed format.

Cairo, Egypt

• Reconciled accounts and reviewed expense data, net worth, and assets.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Evaluated and improved financial records to make important business decisions.
• Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.

Bachelor'S Degree, Accounting And Business/Management, Good

Activities and Societies: Accountants A+ team

High School, Business/Commerce, General, Very Good

Activities and Societies: A+ teams