• Business analyst responsible for managing General Electric's (GE) accounts with Vodafone Group Enterprise (VGE) across 450+ accounts for both products' AT and DLM within many countries, such as: NL, DE, UK, IE, ES, HU, PL, BE, CH, FR, PT and IT• Validating Invoices for all GE's accounts before they went live and sent them to customer on agreed date of the month to make sure they are been billed with correct details and charges according to agreed contract between VGE and GE.• Handling assigned daily tickets been raised by customer or internal teams through VGE.• Interfaces with revenue assurance teams and auditors and sending them required reports.• Working as a Business Analyst at VGE allows me to work smoothly across multiple systems at same time on daily basis, Ex: SAP, Invoicing System, Ticketing system, multiple SharePoint, Citrix tools and other internal tools.• Interfaces with internal and external suppliers by attending weekly meetings with GE and other Internal VGE teams to discuss any ongoing requests, challenges and special requests been assigned.Achievements:• Creating a discrepancy tracker to trace, analyze any discrepancy within invoices reports been sent to customer on monthly basis which I was able to reach 0% discrepancy within all GE Accounts after tracker been implemented by only 1 month,• Creating an interactive dashboard interface which show insights for all GE's accounts across all countries and give a wide range of analysis for GE accounts related to monthly Invoicing, Customer details for more than 450 accounts which saved time when it comes to changing customer details upon request ex: VAT ID, Company address, Legal entity's name.• Beside my specified job role, I have been nominated by direct manager to create Key performance indicators (KPIs) sheet with interactive dashboard which allows VGE management and team leaders to record business analyst's performance to be used for quarterly and yearly evaluation.

• Workforce Manager managing Egypt post Account and responsible for training Egypt post's workforce management team.• Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.• Change the agents' skills due to the number of receiving calls and agents' qualifications to achieve best service level for all segments.• Adjust the schedules due to any unplanned incidents.• Apply and update any modification on the agents' schedules including the HR requests.• Adjust intra-day forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.• Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness.• Highlight any problem concerning the outages, staffing, and seating plan.• Ensures that all reports originating from the department are accurate and reliable.• Helps with the integration and implementation of new call center technologies.• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.

• Developing and maintaining relationships with client employees.• Familiarizing and adhered to the firm's procedures and policies.• Assisting clients with routine accounting functions.• Preparing portions of review, compliance and audit engagements• Reviewing and evaluating client internal control effectiveness.• Drafting financial statements in a well prescribed format.• Handled all microcomputer applications, which are routinely used.• Client Portfolio includes:HSBC bank, Barclays Bank, ACE Insurance Egypt, EFG Hermes Private Equity, Halwani Bros, L'Oreal, AVON, Multi Apex, LG

• Reconciled accounts and reviewed expense data, net worth, and assets.• Compiled general ledger entries on short schedule with 100% accuracy.• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.• Evaluated and improved financial records to make important business decisions.• Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.• Reported the financial reports monthly to the financial management.• Analyzing the reports and give disclosures for every single number in the trial balance.