Amr Elmeligy Email & Phone Number

Cairo Governorate, Egypt

• Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, white-papers, eBooks, reports, webinars, infographics, etc.).• Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to- action, landing pages, and lead generation content (including offers).• Optimize our marketing automation and lead nurturing processes through email, content, and social channels.• Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers.

Cairo, Egypt

• Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide end-to-end ownership to these inquiries till closure.• Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.• Ensure elimination of wrong transactions that leads to financial negative impact.• Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.• Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements.

Advanced Digital Marketing

Data Analyst

Bachelor Of Commerce (B.Com.), Accounting

Education record