Amr Elmeligy Email & Phone Number

Cairo Governorate, Egypt

• Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, white-papers, eBooks, reports, webinars, infographics, etc.).
• Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to- action, landing pages, and lead generation content (including offers).
• Optimize our marketing automation and lead nurturing processes through email, content, and social channels.
• Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers.

Cairo, Egypt

• Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide end-to-end ownership to these inquiries till closure.
• Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.
• Ensure elimination of wrong transactions that leads to financial negative impact.
• Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.
• Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements.

Advanced Digital Marketing

Data Analyst

Bachelor Of Commerce (B.Com.), Accounting

Education record