Andrew Emmerson Email & Phone Number

Milton Keynes, Gb

Led and managed 10 software product lines with an ARR of $100M, overseeing R&D and product management. Drove customer success by aligning roadmaps, introducing new features, and managing resources across onshore, offshore and partners. For newly acquired companies, led product and technology integrations, collaborated with stakeholders, conducted technical deep dives, and defined product strategies including cloud migrations. Spearheaded change management initiatives, standardizing tools and processes, and maintaining team engagement and morale throughout transitions.

United Kingdom

Advanced Technology Group Leader managing global product development teams to deliver scalable, business-critical cloud products and services to 1000's of customers. Managed a high-performing team focused on innovating common platforms, cloud services and user experiences, including payment processing, eCommerce, EDI, and a product integration platform that facilitated seamless integration and standardisation across strategic ERP solutions. Technologies used included Javascript, NodeJS, TypeScript, Docker, GRPC, C#, React, Kubernetes, GQL, REST

CDC Software - Provider Enterprise CRM and ERP SoftwareSuccessfully led the product suite rebuild on the Microsoft .Net platform, improving scalability and reducing technical debt while managing global teams with a focus on enterprise software, SaaS architecture and UX design.- Spearheaded the rebuild of the product suite on the Microsoft .Net platform, significantly enhancingscalability, improving performance and reducing technical debt.- Led a diverse team of architects, developers and QA engineers, ensuring adherence to design anddevelopment best practices for both on-premise and cloud deployments.- Expanded the development team by integrating skilled onshore contractors and offshore resources in India to enhance project delivery, ensuring greater efficiency and collaboration.- Transformed development, QA and technical writing teams from waterfall to agile methodologies, improving quality and reducing time-to-market for key updates.

Respond - Provider of Leading Enterprise Complaints and Case Management ApplicationsEffectively managed the software development lifecycle for the Respond product using C# (.NET), SaaS, SQL Server and web technologies, focusing on business intelligence and performance to drive growth and enhance customer satisfaction.- Managed the software development lifecycle for the Respond product, overseeing resource management and architecture design to deliver regular software releases that drive business growth and enhance customer satisfaction.- Led and mentored high-performing development teams while expanding capabilities by establishing an offshore development and QA team in India to enhance project delivery speed and quality.- Collaborated with cross-functional teams in product management, sales and support to ensure seamless delivery of product features, resulting in improved release quality and predictability.- Engaged with customer business and technical teams to support sales activities, demonstrating the product's scalability for large enterprises and securing its position as a top-tier case management solution in the financial and public sectors.

Kettering

Developed the Respond case management suite with VB6, C# (.NET), SQL Server and Oracle, establishing it as a UK leader in complaints management software and transitioning it to a web-based platform with seamless deployments.- Designed and developed the Respond case management suite, transitioning it from a desktop to a web-based platform and establishing it as a UK market leader in complaints management software forgovernment and financial institutions.- Collaborated with support teams to ensure smooth deployments and enhance customer success.

Bsc Computer Science / Software Engineering, Computer Science, Software Engineering

A-Levels, Computer Science, Maths And Physics