Aemran Uddin Email & Phone Number

Prestwich, England, United Kingdom

Day to day responsibilities:As a 1st Line Support Technician at NHS Professionals, I ensure seamless IT operations by managing user accounts, unlocking accounts, resetting passwords, and overseeing permissions in Active Directory. My role includes processing leavers, managing licenses, configuring mailboxes, and handling N drive access to align with organisational standards. Additionally, I have to support staff by using the live chat support function by providing… Show more Day to day responsibilities:As a 1st Line Support Technician at NHS Professionals, I ensure seamless IT operations by managing user accounts, unlocking accounts, resetting passwords, and overseeing permissions in Active Directory. My role includes processing leavers, managing licenses, configuring mailboxes, and handling N drive access to align with organisational standards. Additionally, I have to support staff by using the live chat support function by providing solutions to IT related issues which they may be experiencing. I answer telephone calls approximately 40-50 calls per day and have to guide staff with any IT related issues they may be experiencing. Show less

Day to day tasks:- Writing contact logs every month of the learner's performance.- Writing reviews every two months of the learner's performance.- Writing observation report of the learner at the workplace.- Visiting learners in the workplace to teach them elements of the course, hospitality team member and production chef.

Oldham, England, United Kingdom

- Answering telephone calls- Serving food to customers- Working in a fast paced environment- Booking tables for customers

Oldham, United Kingdom

Provide 1st line IT support- Help customers using service desk engine ticket system by responding to tickets- Answering 30-45 telephone calls a day from customers and clients- Replying to emails from customers using outlook to help them with IT related issuesActive Directory- Creating new user accounts for new users who joined the school- Resetting passwords for users who have forgotten their password- Giving users permission to printers and folders-… Show more Provide 1st line IT support- Help customers using service desk engine ticket system by responding to tickets- Answering 30-45 telephone calls a day from customers and clients- Replying to emails from customers using outlook to help them with IT related issuesActive Directory- Creating new user accounts for new users who joined the school- Resetting passwords for users who have forgotten their password- Giving users permission to printers and folders- Disabling old accounts of students who have left- Some exposure to group policyRemote Support - Helping customers using remote software when they have IT related issues- Updating and installing software for customers- The remote software which is used are remote desktop connection, zoho remote assist and ultra vncAdditional skills- Confident in using windows operating system 7-10- Installing software/ hardware in computers- Confident in using office 365- Troubleshooting printer issues- Asset Management used to manage all the hardware used in the company- Skype for business used to communicate with clients and customers Show less

Oldham, United Kingdom

- Dealing with cash and card payments on the tills- Working in a fast paced environment where the store is very busy- Working under pressure and staying calm when under pressure- Answering telephone calls regarding customer enquiries- Welcoming customers when they enter the shop and debriefing when they leave- Working in the shoe department and communicating with other staff regarding shoe brand and size- Climbing ladders to get down clothes for customers and putting out… Show more - Dealing with cash and card payments on the tills- Working in a fast paced environment where the store is very busy- Working under pressure and staying calm when under pressure- Answering telephone calls regarding customer enquiries- Welcoming customers when they enter the shop and debriefing when they leave- Working in the shoe department and communicating with other staff regarding shoe brand and size- Climbing ladders to get down clothes for customers and putting out new stock - Staying over time to help out with stock and covering for staff Show less

Bsc (Hons), Computer And Network Technology, 2:1

Year 1 Modules: Computer Systems 1 Computer Networks 1 Computer and Network Technology 1 Individual Design and Practice 1 Year 2 Modules.

A Levels, Psychology, C

Btec Extended Diploma In It, Information Technology, Mmm

Gcse, Psychology, C

Gcse, Mathematics, C

Gcse, English Language, C

Btec, Science, Pp

Cida, Ict, Ppp