Asantewaa Engmann Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Direct the regional operations strategy across 6 GCC countries for this Transportation, Logistics, Supply Chain & Storage company – report to the CEO and shape the regional strategic direction & growth as a member of the senior management committee • Accountable for operational excellence, cost optimization, safety & risk management, service delivery and product management – across Road Freight, Fleet, Last Mile Delivery, Distribution & Warehousing• Collaborate with country managers to drive best practices and deliver business results – primary point of contact for regional operations, fostering strong relationships and effective communication • Manage & mentor a high-performing team of 3 multicultural managers - develop team capabilities • Delivered operational & cost efficiency within 3 months – eliminated cost redundancies, reviewed and optimized truck utilization, increased in-house services to reduce outsourcing costs • Drive continuous improvement initiatives – monitor & analyze KPIs, identify areas of improvement, develop/ customize product lines and build market/ industry relationships • Instrumental in a customer service transformation project aimed at outsourcing the function to improve service quality, extend call center hours and achieve significant cost savings• Enhance fleet management - oversee hire purchase and maintenance decisions to improve fleet utilization and reduce running costs• Collaborate with finance teams to manage & optimize budgets – aligned with business objectives• Proactively identify & mitigate operational risks - through strategic planning and cross-functional collaboration between departments & countries• Ensure compliance with TIR and customs inspections - collaborate with customers to establish & maintain SOPs and effectively track & monitor border clearance processes• Implement robust safety management practices - coordinate training programs and maintain comprehensive training records

Dubai, United Arab Emirates

• Developed and drove business plans across 20 countries by overseeing UPS Authorized Service Contractors - accelerated revenue growth and service excellence • Led successful contract negotiations by engaging partner country managers – influenced country management to align with corporate performance standards focusing on value propositions, new product enhancements and process scaling• Enhanced operational efficiency – created targeted action plans through analysis of key business and financial metrics, reviewing market trends, addressing performance gaps, implementing corrective measures and producing performance reports • Improved service levels – fostered open communication, shared best practices and ensured compliance with established standards• Mitigated risks related to security, compliance and social issues – formulated and executed strategic plans, ensuring employee and asset security and preventing service disruptions• Achieved 85% reduction in 90+ days receivables in 18 months – investigated challenges per country, restructured product sales to address currency depreciation and fluctuations, implemented payment plans and guided countries to manage debt effectively

Dubai, United Arab Emirates

• Spearheaded country operations across Fleet, Express Operations and Special Projects – achieved business goals by managing small package operations, courier and transportation, contract negotiations, safety, service performance, cost and production goals• Led a team of 12 managers and supervisors, with overall accountability for a 280-staff workforce - facilitated team development by identifying skill gaps and providing targeted training and special assignments, boosting individual and team performance• Achieved 20% cost savings by renegotiating transportation vendor costs – reviewed Fleet lease terms and streamlined processes • Maximized center efficiency – developed and implemented plans aligned with market trends and ensured expenditures met budget targets through monthly cost statement reviews• Improved operational performance by creating and implementing new processes – leveraged robust stakeholder relationships to identify and address system inefficiencies including periodic fleet servicing to minimize breakdowns and service disruptions• Increased customer satisfaction and reduced churn – embedded a customer-centric approach by collaborating with the commercial team and conducting regular reviews • Reduced controllable accidents and workplace injuries – outperformed 8 countries in the ISMEA region to win the 2019 District Safety Recognition award

Dubai, United Arab Emirates

• Headed HR function for 600+ employees across 6 countries in the Middle East & Central Africa – promoted in 2013 from managing UAE HR operations to overseeing Recruitment, Performance Management, Career Development, Employee/Labor Relations, Compensation & Benefits and Workforce Planning. Partnered with and advised business heads on HR matters • Streamlined regional HR operations and compliance – optimized key processes and resolved critical legal and labor relations issues through thorough investigation, analysis, risk mitigation and cross-functional collaboration with internal stakeholders• Achieved a 40% reduction in employee turnover over 3-years by engaging the workforce – conducted focus groups, understood on-the-ground challenges, fostered open communication and built a culture of integrity, teamwork and customer responsiveness• Managed HR budget efficiency and improved compensation structures – negotiated competitive employee benefits packages by conducting position analyses, benchmarking and periodic salary surveys • Enabled effective HR strategic planning – participated in global conferences, professional associations and surveys, strengthening external relationships in the HR community and ensuring up-to-date knowledge of global best practices• Met L&D metrics by implementing targeted initiatives - achieved organizational goals across training, compliance and safety• Increased visibility and impact of CSR initiatives – coordinated grants and charitable donations, raising both internal and external awareness of community involvement work

Dubai, United Arab Emirates

Westminster, England, United Kingdom

Mba, Business Administration

Associate'S Degree, Human Resources Management And Services

Associate'S Degree