Combustion Chamber Advisory Board ● Solicit feedback from participants and volunteers regarding the Burning Flipside arts festival ● Discuss problems, successes and potential policy adjustments during biweekly public meetings ● Craft policy recommendations to the board of directors ● Communicate and evangelize policy decisions from the board of directors

Communications Department ● Managed the Communications department (website, email, print media, ticket distribution) for the Burning Flipside arts festival ● Recruited and managed volunteers to lead Communications activities ● Ensured that activities met or preceded deadlines ● Coordinated activities with other festival departments

Dell Sales Application Project, eCommerce Development ● Agile development Product Owner for the Dell Sales Application, a modernization effort supporting U.S. institutional and business sales ● Member of a multinational product management team (U.S., Ireland, UK, France, Malaysia) ● Designed the application to support a fundamental shift in Dell’s business model ● Established the foundation that ultimately replaced a major legacy application and its hardware ● Created, prioritized and ordered the Agile backlogs ● Managed dependencies with other development teams ● Collaborated with the user experience team to design functional and friendly user interfaces that supported requirements ● Participated in modeling sessions and produced modeling artifacts ● Attended sprint demos and accepted the completed development work

Global Commerce Services, eCommerce Development ● Led multinational development teams (U.S., India, Malaysia) that designed, developed, extended and supported middle-tier commerce systems supporting online and offline sales systems ● Agile development Product Owner: created, prioritized and managed Agile backlogs for the development teams ● Liaison to business stakeholders, client and provider teams for the Unified Sales Platform application, a modernization effort supporting Latin America telesales ● Liaison to the Online Reconstruction project, a rewrite and modernization of the dell.com website and Dell's Premier pages (customized purchasing and support portals for business and government customers)

Integrated Dell Desktop/Symphony Project, Information Technology Department ● Led an international development team (U.S., India) that designed, developed, extended and supported the order/order management components of the Integrated Dell Desktop/Symphony sales application ● Extended application user base to Canada and Europe consumer/small business telesales ● Assigned tasks to developers; provided technical guidance and mentoring ● Architecture: .NET Windows Forms/client-side application interfaced to various .NET and Java web services, Microsoft SQL Server ● Languages: C#, XML, SQL ● Tools: Microsoft Visual Studio, .NET Framework, Microsoft Team Foundation, Microsoft SQL Server, Mercury Test Director

Symphony Project, Information Technology Department ● Designed, developed and supported the payment processing component of the Symphony sales application, a modernization effort supporting U.S. consumer/small business telesales ● Improved average handle time through integration of separate systems ● Increased penetration of Dell Financial Services payment products through integration ● Architecture: .NET web application interfaced to various .NET and Java web services and Microsoft SQL Server ● Languages: C#, JavaScript, XML, XSLT, HTML, SQL ● Tools: Microsoft Visual Studio, .NET Framework, Microsoft Team Foundation, Microsoft Visual SourceSafe, Microsoft SQL Server, Microsoft ASP.NET, Mercury Test Director

● Created and maintained web forms for systems access in the Finance unit ● Loaded, edited and maintained content on Dell's intranet system ● Languages and tools: HTML, JavaScript, Microsoft ASP, Microsoft Visual SourceSafe

Y2K Project, Finance Team ● Assessed software and hardware systems within Dell's Finance unit for risk and business impact of the Y2K and Leap Year bugs ● Coordinated testing and fixes for systems at risk ● Developed mitigation plans for systems in case of partial or catastrophic failure

● Created, analyzed and presented metrics measuring performance of financial operations ● Analyzed and prepared budgets ● Recognized as "Significant Contributor" to "Sudden Impact" project, which identified the reasons for and reduced returns and exchanges ● Tools: SQL, Microsoft Excel, Microsoft PowerPoint