• Prioritized the optimization and completion of Applied EPIC Check Request Activities for direct/agency bill policies, which involved: reconciliation and disbursement of premium payments or refunds through various payment methods (ACH, Wire, Check, online portals), updating ImageRight to store all documentation, and prompt communication.• Reduced the CKA team’s workload by completing the daily $CKA assignment report, and mastering complex activities to provide coverage: credit card payments, surplus taxes payments, agency to agency payments, return commission payments, and Special Handling broker commission payments. Awarded the "Living it Award" in September 2023 for this impact on the team.• Trained several associates on check request activities, which involved: daily Microsoft Teams meetings for shadowing, creating audio visual and written learning materials, and reinforcing mental and objective approach to EPIC activities.• Led an automation project alongside Premium Payables and Reporting Managers to automate the $CKA report and integrate it into SmartSheet.com, which included: redesign, planning, training, and process improvement of the report. Awarded the "Living it Award" in September 2024 for this project's impact on the team.

• Provided freelance Game Capture acting as a player-actor as directed by the Lead Game Capture Artist on developer mobile builds using debug menu instructions, game knowledge, and cinematic techniques.• Provided feedback on known issues/bugs experienced during game capture.

•Managed service projects via Monday.com for various domestic clients, SIGMA executives, and local SCA cinema lens inventory, including several duties: evaluation, QC, and repair of lenses; invoicing; maintaining quality standards for about $1-$2 million of inventory monthly; and international and domestic shipping.•Collaborated with SIGMA Burbank Marketing department on various projects for live events, virtual events, ambassadors, social media projects, and marketing for various SIGMA clients.•Communicated with clients/stakeholders by providing them with repair quotes and updates on service work orders through various software and collaboration with the SIGMA New York and SIGMA Japan offices.•Led a global project in which SIGMA Japan reevaluated their QC procedures to be in line with dealer QC standards for SIGMA Cinema Lenses, improving dealer relationships.

•Managed QC projects via FileMaker for various client check-outs/check-ins daily, including several duties: preparation, QC, service, assembly, troubleshooting, and repair of various high-end film equipment; prioritization of QC projects; and maintenance of $1-$5 million of high-end film equipment inventory quality standards.•Prioritize equipment requiring QC through collaboration with the Camera Prep Technicians and FileMaker.•Communicate with both AbelCine NY and AbelCine LA Rentals and Service departments to resolve stock availability issues, equipment requiring repair, or sub rental inquiries.

•Managed logistical projects via SalesForce for various departments for international, domestic, freight and dangerous goods shipping via FedEx, UPS, internal couriers and Radiant Freight. •Trained, guided, and led Warehouse Staff in SalesForce operations, courier relationships, film equipment operation, Styleshoots shipment projects, and collaboration with Rentals and Integration departments.•Maintained an inventory of $2 million of Styleshoots, CAMEO, DEMO, and cinema equipment.•Packaged, shipped, and received purchase orders via SalesForce worth over $1 million monthly.•Collaborated with Project Managers and department heads from AbelCine NY, AbelCine Chicago, and AbelCine LA on special projects, resolving inventory discrepancies, and logistical projects with top priority.

•Managed film project check-outs and check-ins for various clients weekly, including faculty and students.•Educated clients on film equipment operation, workflow optimization, rental policies, and rental insurance.• Maintained quality standards for $1 million of film equipment inventory through weekly QC/troubleshooting.

•Troubleshoot and QC various audio film equipment on check-in and check-out, including: sound mixers, sound preamps, various cables, transmitters, receivers, timecode, shotgun and lavalier microphones.•Trained and researched efficient film audio equipment operation through Rental Agent guidance.•Maintained over $1 million of audio equipment inventory quality standards after check-in and QC. •Performed audio film equipment deliveries across NYC to high priority clients.

• Performed gait analysis on clients to provide tailored educational sales pitches on Fleet Feet products.• Advised runners on the best shoes, insoles, recovery equipment and apparel to enhance their running workouts depending on gait analysis results while still ensuring sales metric goals were met monthly.• Allocated and performed transactions of Fleet Feet inventory to clients from surrounding NYC retail locations via web-based inventory systems.