Designed and built an excel database to archive 800 minerals for museum grade collections.

Design, editing, and proofing of marketing and social media materials (newsletters, social media channels, content)Utilized Quickbooks to implement budget tracking and complete financial projections. Researched, and implemented complete POS inventory and sales system (Lightspeed) and trained staff on usage.Office management: managed hiring & training, scheduling, operations, communications with partners, direct customer service. Project/change management: Planned, designed, and executed move to larger retail location. Negotiated lease agreements, set backwards plan, utilized Trello to manage projects. Hired contractors, and designed floor plan payouts, color schemes, design elements. Managed existing location during build out. Created, edited, and implemented shop policies & procedures, forms, documents, emails, presentations, and templates for distribution.Proficient in Microsoft Office Suite (word, excel, powerpoint, outlook) + Adobe Lightroom. Intermediate Adobe Photoshop skills. Created and implemented systems of procedures where none had previously existed. (eg. workplace standards, customer service expectations)Ran extensive reports off inventory database to track quarterly sales. Maintained and updated business website.Coordinated all yearly events and communications. Advanced bicycle mechanics.

Provided direct one-on-one success coaching for students in their first year of college. Supported students in accessing academic and financial resources. Worked to build strong relationship and assist students in meeting their personal and academic goals. Led training session on workforce moral, and growth mindset. Analyzed coach, and student metrics towards retention.Utilized Sharepoint system to manage files, documents, and maintain sensitive client files.Used Outlook to schedule meetings, and coordinate team, and individual calendars.

Leah Benson has opened an amazing shop here in Portland, OR featuring Papillionaire and Bianchi bikes, a saddle library, and products which stand out from the rest. I continue to work on-call.

Development and scheduling of classes and community nights, co-coordinator of advertising and social investment teams.Served on the board of directors. Lead policies and procedures design, electronic database and management committee. Served on personnel committee coordinating all scheduling (including transfer to electronic scheduling) for both locations, and mediation of worker disputes. Lead seasonal hiring and training. Participated on advertising and social investment committee producing marketing materials, and planning yearly events.Worked day to day operations.Coordinated workforce development, writing and implementing procedures, policies, hiring, and website HTML/wordpress maintaining. Participated on project committee for shop remodel, build out.Advanced bicycle mechanics. Completed 2 year apprenticeship program (2008-2010)

Bicycle maintenance instructor for adults, consisting of a five week experiential education course in basic and intermediate bicycle mechanics.Bike Safety Club Instructor from 2008-2010, in which I mentored and instructed groups aged 9-11. This consisted of an earn-a-bike experiential education program in bicycle safety for low-income Portland students.Summer Bike Camp Instructor in 2008, in which I instructed diverse groups aged 6-13 on riding skills, basic maintenance & tool identification, road rules, bike recycling, and long distance/incline riding.

Worked on a project team to transition housing company-to-company re-org 2006-2007. Lead new student orientations, presentations, and campus and housing tours. Implemented and trained staff in using Salesforce database.Coordinated all account billing and adjustments for 2000 residents in housing. Provided one-on-one case management for residents who were under financial hardship to access resources. Worked with students on financial plans, and meeting deadlines towards student success and University retention. Actively, and continually assessed student risk level and resource needs and built relationships with students to connect them to internal and external resource needs. Assisted students is using Banner, and accessing campus resources. Created and maintained evaluative resident databases and reports to increase profits. Design, editing, and proofing of student contracts and legalese.

I Created and edited marketing materialsI coordinated assignment and transfer of new and in-house residents, in addition to customer service assistance and transactions.

I provided resources and assistance to 40 residents as a live-in RA. I planed and marketed student fundraisers and workshops for academic success, and community involvement. I responded to facility concerns, and also emergencies which required competent use of resident mediation, and sexual assault, mental health, and substance abuse response and advocacy. I managed 20 peer staff members and ran desk operations as a Desk Coordinator for the Montgomery office.