Aesel James Loreto Email & Phone Number

Fulshear, TX, US

Chicago, Illinois, US

• Leading and managing Managed Service Analysts
• Responsible for driving continuous improvement, ensuring high-quality program delivery, and maintaining the knowledge base for all batch management activities.
• Direct interaction with clients/customers.

Chicago, Illinois, US

• Leading and managing Managed Service Analysts
• Responsible for driving continuous improvement, ensuring high-quality program delivery, and maintaining the knowledge base for all batch management activities.
• Direct interaction with clients/customers.

Singapore, SG

• Led a high-performing team of EFTPOS terminal developers and QA testers, overseeing project schedules and ensuring seamless communication with clients and stakeholders.
• Implemented strategic initiatives to streamline processes, resulting in increased team productivity and project efficiency.
• Managed cross-functional teams, ensuring timely project completion and alignment with business objectives.
• Developed and executed strategic technology initiatives, leading to improved business processes and increased revenue.
• Resolved workflow issues to optimize team productivity and improve delivery times.
• Reduced downtime and increased efficiency by establishing a proactive maintenance plan for critical systems.

Singapore, SG

• Directed a team focused on reader development for contactless payment solutions, including CePAS and EMV Contactless.
• Managed the LTA CCTC, coordinating a team of testers and handling client relations, ensuring smooth execution of testing and certification processes.
• Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
• Monitored employee performance to keep projects on task.
• Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
• Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.

Bedok, SG

• Contributed to the ABT project under the Land Transport Authority, facilitating the acceptance of Contactless Credit Card (EMV) payments on public transport.
• Led the EMV Kernel development for contactless cards in the transit environment, managing the project from design to execution for a streamlined development cycle.
• Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
• Analyzed proposed technical solutions based on customer requirements.
• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Collaborated with management, internal and development partners regarding software application design status and project progress.

Singapore, SG

• Spearheaded the development and enhancement of EFTPOS terminal features, managing the product roadmap and facilitating cross-departmental coordination.
• Guided a team through the transition from magstripe to chip-based payment systems, leading to improved security and compliance.
• Delivered high-quality code on time by effectively managing project timelines and prioritizing tasks accordingly.
• Collaborated with cross-functional teams to integrate software components seamlessly into existing systems.

OM

• Led the IT support team in maintaining and acquiring IT devices and supplies, as well as providing comprehensive customer support and database management.
• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.

Suresnes, Île-de-France, FR

• Transitioned the team to the new Telium platform, providing training and support to partners across the Asia Pacific.
• Coordinated with international teams to integrate new technologies and processes.
• Improved software efficiency by troubleshooting and resolving coding issues.
• Saved time and resources by identifying and fixing bugs before product deployment.
• Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
• Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.