2019-2024: Launched new solution, Digital Commons Exhibits, for product suite to enter into $125 million digital exhibit space- Owned and drove the innovation of Digital Commons Exhibits from ideation to commercialization utilizing SVPG principles and agile methodologies - Conducted more than 100 interviews with customers to identify and validate an unmet need; more than half of subscribers (~350 customers) now taking advantage of offering.- Collaborated with UX designer to develop 100+ iterations of mockups and clickable prototypes resulting in an intuitive experience requiring 0 customer support FTEs vs. 50 customer support FTEs for older repository solution. - Created commercialization strategy, including determining willingness-to-pay and starting price point, that, with recent launch, has generated pipeline of hundreds of leads, and already closed first wave of paid customers. Currently working cross-functionally with sales and marketing to expand adoption and market share through conference presentations and webinars in partnership with customers. 2016-2019: Led and drove the solution strategy and roadmap for "Increase Impact" use case, the primary strategic plank in Digital Commons's value proposition- With squad of five, discovered, designed, and delivered multiple features across three different Digital Commons offerings that increased downloads by 9% (from 151 million to 164 million)- Responsible for discovering and developing features to increase engagement with Digital Commons dashboards to ensure recognition of ROI and drive renewals -- this contributed to upwards of a 95% retention rate.- Delivered integration with PlumX (another Elsevier product), thereby augmenting dashboard content three-fold with high-impact metrics, e.g. news, social media, trends2016-present: Lead the adoption of an agile framework using Silicon Valley Product Group (SVPG) principles to deliver impactful, customer needs-driven solutions

Led a team to guide the growth and success of 400 institutional repositories using Digital Commons hosted repository software- Ensured subscriber success and retention by developing regular offerings of training courses, on-site visits, community meetings, and outreach calls and e-mails, leading to consistent >97% renewal rate- Developed and launched marketing research and campaigns, including identifying new markets, tracking competitors, and guiding the direction of each campaign- Drove the creation and dissemination of internal and external resources, including webinars, blog posts, print and online collateral, website resources, presentations, and monthly newsletters- Strategized with product managers to determine new avenues of growth in customer support and software development, based on customer usage and feedback- Directed and managed additional services offered by bepress, including training courses, on-site training visits, and professional publishing services

- Developed, led, and managed Repository Kickstart programs, including defining scope, coordinating team members, and assessing efficacy of the service- Managed bepress Digital Commons website, including updating text and resources and expanding the site in coordination with the development team- Planned, managed, and conducted Digital Commons Community Webinar series and Outreach tutorial series, including determining future topics and speakers, overseeing scheduling and messaging, and conducting 8-15 webinars per year- Developed and delivered on-site presentations and workshops for customers on a variety of topics, including open access, copyright and permissions, marketing and outreach for institutional repositories, and Digital Commons software updates and features

- Advised repository administrators with best practices and resources for developing successful institutional repositories- Researched, developed, and organized resources for customer community, including managing regular webinar series and updating resources on website- Conducted research and provided reports on new developments in the areas of scholarly communications, academic publishing, digital repositories, copyright and permissions, and academic librarianship- Provided collection development services to customers, including citation searches, rights checking, composing permission letters, conducting environmental surveys, and submission of materials to repositories using the Digital Commons software- Collaborated with product managers and development team to determine new avenues of software development based on customer usage and requests

- Designed and implemented curriculum for over twenty different humanities and philosophy courses- Combined course lecture with class discussion, field trips, and multi-media presentations to target a variety of learning styles and promote development of students’ critical thinking and writing skills- Maintained an online wiki site (Blackboard) for the course where students could download handouts and assignments, contact the instructor, and participate in online discussions

- Designed and implemented curriculum for humanities and philosophy courses in the Liberal Arts Division. - Assisted students in gaining a critical understanding of the materials through the use of lecture, discussion, group work, written assignments, films, and slide presentations. - Courses include: Introduction to Philosophy; Honors Introduction to Philosophy; Humanities II; and Honors Literature and Film. - In addition, team-taught an online Humanities II course using Blackboard.