I am attending the Data Analytics Career Enhancement Program internship through James Madison University.

I provide project management operational support via business and financial analysis, contracts, and technical documentation. I frequently work with six federal project managers across four different business lines to support clients throughout the federal government. Achievements:- Reconciled backlog of 300+ contracts and financial records from 2016 to the present, totaling over $20M in corrected records.- Edited and executed contracts for federal funding agreements and… Show more I provide project management operational support via business and financial analysis, contracts, and technical documentation. I frequently work with six federal project managers across four different business lines to support clients throughout the federal government. Achievements:- Reconciled backlog of 300+ contracts and financial records from 2016 to the present, totaling over $20M in corrected records.- Edited and executed contracts for federal funding agreements and provided business financial analysis with 100% accuracy.- Created and delivered training presentations to staff, improving performance by 30%.- Managed federal authorization to operate and use documentation, provided risk analysis and user access control to reduce cyber-security vulnerability, meeting strict federal requirements.- Authored over 20 technical documents for training and development; increased standard operating procedure (SOP) adherence. Show less

I assisted an artist's small business administratively by editing raw multi-media files for portfolio and social-media publication. I successfully eliminated three years of backlog content. I would also provide financial analysis regarding income versus expenses, recordkeeping, and inventory management. Occasionally, I would perform face-to-face marketing with prospective clients.

Provided technical training and performed application support for federal employees during the pilot implementation of the Medical Appointment Scheduling System (MASS), Department of Veterans Affairs. Achievements: - Implemented performance-based education protocol for new scheduling software integration, Microsoft Teams transition, and Windows 10 upgrade: improved company performance by 60%.- Applied new workflow for recurring auditing processes to improve routine… Show more Provided technical training and performed application support for federal employees during the pilot implementation of the Medical Appointment Scheduling System (MASS), Department of Veterans Affairs. Achievements: - Implemented performance-based education protocol for new scheduling software integration, Microsoft Teams transition, and Windows 10 upgrade: improved company performance by 60%.- Applied new workflow for recurring auditing processes to improve routine processes across multiple platforms, ensuring accurate and efficient workload reporting; corrected 100% of false labor statistics. - Published over 40 technical documents, including Standard Operating Procedures, Training Resource Materials, Articles, Reports, and Templates. Show less

I provided remote technical, product, billing, and account support to clients across the United States and Canada.Achievements:- Graduated top of the class from a proprietary five-week training seminar for an industry-leading customer service department and received recognition for achieving the highest marks of any new employee in the company’s history.- Provided training supervision and mentoring, outside of usual duties, for initiate-level Product Support Specialists to… Show more I provided remote technical, product, billing, and account support to clients across the United States and Canada.Achievements:- Graduated top of the class from a proprietary five-week training seminar for an industry-leading customer service department and received recognition for achieving the highest marks of any new employee in the company’s history.- Provided training supervision and mentoring, outside of usual duties, for initiate-level Product Support Specialists to ensure adequate new-hire performance. Show less

Assisted a small, women-owned business with studio renovations, bookkeeping, and course scheduling to improve interior design functionality for an industrial and educational seamstress.Achievements:- Assisted with sewing lesson classroom activities for inter-generational groupings of student seamstresses.- Assisted with the production of a high-quality, industrial-sized commission project for the Ntelos Pavilion.- Coordinated the studio owner's personal itinerary and travel… Show more Assisted a small, women-owned business with studio renovations, bookkeeping, and course scheduling to improve interior design functionality for an industrial and educational seamstress.Achievements:- Assisted with sewing lesson classroom activities for inter-generational groupings of student seamstresses.- Assisted with the production of a high-quality, industrial-sized commission project for the Ntelos Pavilion.- Coordinated the studio owner's personal itinerary and travel requirements; assisted with transportation. Show less