Alicia Wiggins Email & Phone Number

Grove City, OH, US

Dublin, Ohio, United States

Serves as a liaison between IT and business partners and advisor to various sales units. Provide standard reports, progress updates, and ad-hoc reports to senior leadership.Responsible for coordinating quality assurance testing, end user training (when needed), and providing process documentation.

Columbus, Ohio Metropolitan Area

• Provide project oversight for medium to large scale compliance projects that include rate changes, new product model development, and third-party integrations. Actively track project cost, time, scope, and resources..
• Collaborate with third-party vendors to establish direct-to-consumer channels in new states and provide oversight for infrastructure changes.
• Maintain project schedules, identify and report milestones and dependencies to project stakeholders.
• Mitigate risk factors through requirements analysis, QA, roll out, post-implementation project support.
• Measure customer satisfaction and project through post-project review.

• Managed a team of analysts focused on improving patient access by disseminating patient data including identifying key metrics and developing predictive models.
• Oversaw patient access initiatives for the ambulatory arm of the medical center. Evaulated project risks and impacts to patient access, clinic workflow, and overall operations.
• Worked across multiple teams to develop project timelines, scope, communications plans.
• Utilized data analytics, process analysis, and critical thinking to forecast and manage capacity for new patient clinical growth.
• Served as project manager for medium to large projects that included centralizing patient scheduling and template (scheduling) optimization.
• Provided standard access reports, progress updates, and ad-hoc reports to senior leadership.

Columbus, OH

• Interface with business users and technical resources to develop requirements (Agile and waterfall) for rate revisions, system enhancements, compliance updates, and special projects.
• Ensure all artifacts comply with corporate SDLC policies and guidelines while driving large, complex projects with time-sensitive deliverables.
• Responsible for coordinating quality assurance testing, end user training (when needed), process documentation, database querying, and detailed reporting.
• Develop best practice guidelines, assist with training contract BAs, and serves as a team lead with an emphasis on ease of doing business.

• Responsible for software testing, systems analysis and design, troubleshooting and problem solving, and end user training (agents and in-house users).
• Maintained project schedules, identified and reported milestones and dependencies.
• Drove effort to develop a defect reduction plan which reduced defect list by 40% within six months.
• Authored training documents and procedures for end users.
• Secured technical and business resources for new product development and testing.

• Develop Underwriting procedures and testing guidelines for new and renewal product development. Provide end-user testing to ensure quality, error-free rating and policy maintenance. Manage the migration of auto and.
• Assist Underwriting and Customer Service in determining ease of use requirements for new and renewal business.
• Lead effort to analyze efficiency of departmental workflows.
• Developed training manuals, workshops, and lunch-time learning opportunities to introduce testers and processors to the new auto and property products.
• Leadership in setting and achieving strategic and organizational goals by helping to automate reunderwriting procedures, identify areas of premium leakage, and initialize process improvements.
• Created enhanced procedure for annual staff reviews to include personal development guidelines, educational initiatives, and strategic career goal setting.

• Assisted in the development of automated business solutions for agency partners, Underwriters, and Customer Service Representatives. Developed business requirements and strategies, and helped to define new Underwriting.
• Developed technical and business requirements for new agency portal (visited agency partners to observe workflow, business needs, and ease of use requirements).
• Created procedures that used third-party, real-time interfaces via our agency portal – ChoicePoint, CLUE, ISO Location, Marshall & Swift.
• Managed offshore and in-house consultants during a ten-month data warehousing project.
• Created training documents for agents, customer service representatives, and Underwriting processors.
• Secured technical and business resources for new product development and testing.

• Provided actuarial data for rate filings, data calls, and indications.
• Served as the lead for five-member analyst team
• Developed new methodology to determine potential policy dislocations based on proposed rate filings.
• Reviewed competitor’s pricing strategies to determine competitive placement in the market.
• Maintained the integrity of various comparative raters used by our agency partners.
• Produced ad-hoc queries and created user-friendly exhibits based on past, present, and future (trend) data.

Provided auto and property policy support to agents and insureds in sixteen states.Researched and resolved customer (agent and insured) rate discrepancies, explained coverages, endorsements, and special programs.Worked closely with Underwriting to determine eligibility, policy upgrades, exceptions, and policy reviews.Processed policy changes.

Bachelor Of Science, Computer Science

Activities and Societies: Zeta Phi Beta Sorority, Inc. Key Club Spanish Club

Bachelor'S Degree, Computer Science

Master'S Degree, Business Administration

Concentration - Leadership

Master Of Business Administration - Mba