Arewin Cruz Email & Phone Number

Orlando, Florida

• Provides IT Support to two elementary schools.• Maintains call logs and tickets on OCPS ticketing system.• Uses SCCM to maintain schools computer (imaging, deploying package, remote desktop).• Uses Visual Castle (an overlay for Active Directory and SCCM) to maintain users and computers.• Maintains SharePoint sites for both schools• Uses Backup Technology (Drobo SAN, HP StorageWorks Array) to ensure no loss of data in case of a disaster.• Utilizes Cisco Unity to maintain IP phones and voicemail.• Maintains all classroom technology such as Smart board, Promethean board, Audio Enhancement System, Projectors, student desktops/laptops, teacher’s desktops/pretention station and iPads. • Works with principals, teachers, and vendors on projects that are technology based.

Orlando, Florida Area

• Provides IT Support to all of Darden restaurants.• Maintains call logs and tickets on Magic ticketing software• Places service calls with vendors (NCR, Verizon, MVD, ICS)• Troubleshoots servers (HP MC350) with the Virtualized Manger Workstation, switches, and routers using SCCM Console or Remote Desktop. • Troubleshoots Point of Sales system (POS NCR) and Kitchen Display System (KDS NCR) using SCCM or Remote Desktop. • Troubleshoots printers, thermal printers, and remote printers (Pearl Hub or Equinox)• Troubleshoots Avaya phone system.• Utilizes Labor Management System (LMS), Active Directory (AD), and PeopleSoft (Oracle) to help restaurant managers and their employees.• Uses I-Kitchen to help restaurant managers with their day to day restaurant operations.

Orlando

• Provides IT Support to all venues of Tropical Food.• Maintains call logs and tickets on ticketing software• Places service calls with vendors.• Troubleshoots Intermec bar code scanners.• Troubleshoots Zebra Label Printer• Troubleshoots Microsoft Dynamics 2013.• Worked with Microsoft server 2008R2• Worked with Active Directory and Exchange to add, remove, edit/update, and forward emails and user profiles.

Orlando, Florida Area

Completed a large scale migration (XP to Win7) of end users' computers as a support technician.Backed up users' data, reimaged machines with newest Operating System, and installed all application/software needed by users (SAP, Lotus, EPR, MS Outlook, MS Office 2010/2013).Provided excellent customer service to clients and employees.Collaborated with other team members with efficient communication skills and attention to detail.Administered troubleshooting issues related to hardware (HP, Dell), software (Lotus Notes, Outlook, SAP, MS Office, etc.), printers, and networking.Used active directory for check or placing users to the correct license software and password resets.

Orlando, Florida Area

Developed the Credit Union’s policies and procedures for ACH Origination.Directed and coordinated a project regarding International ACH Transactions (IAT).Reviewed and processed ACH Exception Reports.Transmitted ACH files to the Federal Reserve Bank.Supervised ACH DNE (Death Notifications) and Notices of Reclamation.Reviewed, rectified, and recorded ACH Stop Payment forms.Reconciled ACH discrepancies.Processed Check Card Exception Reports.Provided support in downloading and running ACH Posts for Fedline.Provided support for Outgoing and Incoming Wires.Coordinated with the Operations Department.Responded and answered inbound calls and electronic messages from Credit Union associates and customers regarding ACH issues.

Orlando, Florida Area

Provided excellent customer service to theme park guests.Welcomed guests at turnstile.Ensured cleanliness on Main Street before theme park opened.

Received cash from different banking centers.Sorted cash according to denomination.Ensured cash received is balanced after sorting.

Encoded BOFD using Proof Set 30 to be forwarded to the Federal Reserve Bank.Ensured fraudulent checks are not being paid by BOA using Boss/Fast.Qualified BOFD for cash letters to be forwarded to originating banks.Trained new associates regarding night-shift functions of the department.Catalogued customers’ checks by billing cycles.

Efficiently managed cash register.Assisted customers to ensure customer satisfaction.

Bachelor’S Degree, Information Technology

Associate Of Arts (A.A.), Information Technology Prerequisite Courses

Associate Of Arts Degree, Computer Information Systems