Ahmed Ezzat Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh

Telecom Advisor | Infrastructure Fundamental planning• Providing various industry advices for stc senior level supports in building company vision and roadmap in different telecom domains • Managing Transformation Program for improving Infrastructure sector analytics capabilities & enhancing Infrastructure Capacity plan targeting 20% increase in time efficiency & accuracy.• Managing Infrastructure Vendor Strategy Program covering 7 Technology Domains with 21 Sub-Domains optimizing Annual budget by ~ 15%.• Responsible for building annual Fundamental Plan cycle for different technology domains covering annual CAPEX ~2Bn SAR.• Managing new ERA DC Planning Program for introducing 12 National DC kingdom wide which is the main enabler to transform stc to a major DC & Cloud player in KSA and be the MENA Hub fully aligned with aspiration of KSA’s Vison 2030.• Responsible for developing STC Transport Vision plan 2030 introducing new Transport Architecture with new technology trends which improves Transport Network Capacity by ~40% • Leading stc team with OPEN ROADM MSA• Leading Open-ROADM & OLS initiative Program within stc group.

Riyadh

Alcatel-Lucent, KSA Customer Technical AdvocateZAIN- KSA account• Respond to and manage customer escalations• Monitor critical issues and ensure they are being addressed/worked.• Update customer as needed and escalate internally as required.• Participate customer meeting to address issues and develop plans. .• Coordinate investigations and technical solutions, as required, across multiple internal teams.• Act as technical liaison between customer and Alcatel-Lucent teams[TAC,MSM,Pre-Sales]• Act as Outage Manager during outages and advocate for customer.

Riyadh

Managing the Technical teams for MOBILY TX MNS Optics Project.Provide customer with a variety of customer-focusing maintenance services, including but not limited to acting as technical liaison and customer advocate within ALU organization.• Act as the single point of contact between external customers and ALU internal organizations for Service Assurance technical issues. Build relationships, customer trust, manage difficult situations, and negotiate conflict resolution. Advocate for the customer during system outages/impairments. Maintain customer satisfaction by providing services that are fully compliant with the SLA.• Take part in Level 2 technical support; synchronize and communicate between Technical Support team and customer. Ensure proper customer follow-up and escalation. Facilitate identification of control mechanisms and critical action/recovery paths for system components.• With the support of the GNOC, provide Proactive Maintenance monitoring and anticipating network performance with avoiding issues/outages in the customer network.• With the support of the GNOC, conduct network performance analysis in order to assess the impact of a problem and to solve customer service related issues.• Manage preparation and execution of network upgrades and retrofits, and ensure related communication towards the customer. Follow up with the customer to support scheduling and implementation.• Identify business opportunities (including proactive maintenance services), inform and support sales and business development team to capture the new business based on general knowledge of customer contracts, project management and issue resolution skills.

Saudi Arabia

As Optics-NPI | TPM support for all TX trials & projects in STC account.• Managing TX anticipation program for enhancing the materials delivery for stc TX account.• Working on 1830PSS family, 1663ADMu, 1655AMU, 1350 OMS & 1354 PHM.• Validating TX network solutions (DWDM, OTN & SDH); designing, installing and troubleshooting TX Solutions.• Building design files related to DWDM & OTN projects using Engineering Planning Tool (EPT) & Network Planning tool (NPT).• Building BOQs & generate the needed files “BOM, Installation report and Commissioning files”.• Providing the needed data to the Engineering and rollout to start their activities MOP creation, Installation and Commissioning.• Responsible for technical product presentations and demonstration in addition to lab trialsLatest succsseful trials· Introduction of the new 100G card and the connectivity with Cisco and Juniperrouters in STC R&D lab.· The 11DPM12 Service Creation with E-SNCP protection over Huawei network in STCR&D lab in presence of STC design and planning team.· Testing the interoperability of the 43SCX4 and 43SCX4E modules with and withoutregeneration in presence of STC operation team in ALU lab.

• Technical support for 1663 ADMu,1655AMU AM1, AMS ,8950 AAA, NVAM, NFM

As a transmission and maintenance engineer working on: - 1. Lucent cabinets “hardriue & hardrislu & any media” build on SDH. a- Installing ADM 4/1 b- Making cross connections c- Installing new E1's for customers d-Working on management system 2. Nortel cabinets build on SDH. a- Making cross connections b- Installing new E1's for customers c- Working on management system

Cairo