Ahmed Ezzat Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

Riyadh

• Telecom Advisor | Infrastructure Fundamental planning
• Providing various industry advices for stc senior level supports in building company vision and roadmap in different telecom domains
• Managing Transformation Program for improving Infrastructure sector analytics capabilities & enhancing Infrastructure Capacity plan targeting 20% increase in time efficiency & accuracy.
• Managing Infrastructure Vendor Strategy Program covering 7 Technology Domains with 21 Sub-Domains optimizing Annual budget by ~ 15%.
• Responsible for building annual Fundamental Plan cycle for different technology domains covering annual CAPEX ~2Bn SAR.
• Managing new ERA DC Planning Program for introducing 12 National DC kingdom wide which is the main enabler to transform stc to a major DC & Cloud player in KSA and be the MENA Hub fully aligned with aspiration of KSA’s.

Riyadh

• Alcatel-Lucent, KSA Customer Technical AdvocateZAIN- KSA account
• Respond to and manage customer escalations
• Monitor critical issues and ensure they are being addressed/worked.
• Update customer as needed and escalate internally as required.
• Participate customer meeting to address issues and develop plans..
• Coordinate investigations and technical solutions, as required, across multiple internal teams.

Riyadh

• Managing the Technical teams for MOBILY TX MNS Optics Project.Provide customer with a variety of customer-focusing maintenance services, including but not limited to acting as technical liaison and customer advocate.
• Act as the single point of contact between external customers and ALU internal organizations for Service Assurance technical issues. Build relationships, customer trust, manage difficult situations, and negotiate.
• Take part in Level 2 technical support; synchronize and communicate between Technical Support team and customer. Ensure proper customer follow-up and escalation. Facilitate identification of control mechanisms and.
• With the support of the GNOC, provide Proactive Maintenance monitoring and anticipating network performance with avoiding issues/outages in the customer network.
• With the support of the GNOC, conduct network performance analysis in order to assess the impact of a problem and to solve customer service related issues.
• Manage preparation and execution of network upgrades and retrofits, and ensure related communication towards the customer. Follow up with the customer to support scheduling and implementation.

Saudi Arabia

• As Optics-NPI | TPM support for all TX trials & projects in STC account.
• Managing TX anticipation program for enhancing the materials delivery for stc TX account.
• Working on 1830PSS family, 1663ADMu, 1655AMU, 1350 OMS & 1354 PHM.
• Validating TX network solutions (DWDM, OTN & SDH); designing, installing and troubleshooting TX Solutions.
• Building design files related to DWDM & OTN projects using Engineering Planning Tool (EPT) & Network Planning tool (NPT).
• Building BOQs & generate the needed files “BOM, Installation report and Commissioning files”.

• Technical support for 1663 ADMu,1655AMU AM1, AMS,8950 AAA, NVAM, NFM

As a transmission and maintenance engineer working on: - 1. Lucent cabinets “hardriue & hardrislu & any media” build on SDH. a- Installing ADM 4/1 b- Making cross connections c- Installing new E1's for customers d-Working on management system 2. Nortel cabinets build on SDH. a- Making cross connections b- Installing new E1's for customers c- Working on.

Cairo