-Software development and testing for Automated Flight Control Systems (AFCS)-Providing support for various aviation programs including Cessna, Lear, Honda, Embraer, and Cirrus-Compliance to FAA regulations related to the software development life cycle, specifically those outlined in DO-178B.

-Responsible for the tracking and research of issues related to multiple company systems and websites-Prioritized issues to ensure that they were handled in a timely manner-Ensured the satisfaction of clients affected by issues, including multiple Fortune 500 companies, through effective-Communication among multiple departments within the company-Assisted in communicating root cause and corrective actions to the appropriate departments-Responsible for resolution of escalated customer service-related contacts in a timely manner

-Quickly promoted from customer service to the escalation department through consistently meeting and exceeding expected metrics-Resolved a wide variety of issues both customer- and client-facing to ensure the complete satisfaction of all parties in a timely manner-Resolved issues pertaining to legal complaints, including those by the Better Business Bureau and the Attorney's General-Was retained through layoff of 90% of the customer service staff due to outsourcing and assisted in training new customer service teams