Afa Topia Email & Phone Number

Mangere, Auckland

Administrative duties in the Transitional Facilities Approvals team

Manukau

Airport, Mangere

Customer ServiceAdministration Support

Auckland Airport

Transitional Facilities and Trade Single Window Cleanup

Freemans Bay, Auckland City

Following my success working in operations, I took over the daily management of all office accounts, including negotiating new contracts. At the same time I work with various Client Account Managers supporting them on campaign requirements. Lastly I work closely with the General Manager and Directors to ensure their daily requirements are met.Responsibilities: - Office accounts & contract negotiation Supplier coordination IT support liaison Travel & accommodation bookings Credit Card & account reconciliations Event/site management & roll out Maintaining office records & legal documents Sales & campaign support Compliance training manuals

Newmarket, Auckland

This role gave me the opportunity to audit the current operational processes that were being used, and streamline a variety of systems to provide a better service to our clients and customers, whilst increasing efficiency across the operations team.Responsibilities: - Designed, created & implemented OSH process Designed & formatted OSH reporting Automate reporting functions on various Access Databases Streamline campaign reporting Implemented new system for criminal convictions checks Daily processing & data entry (alphanumerical) Customer application reconciliation

Newmarket, Auckland

I grew into this position from my previous role due to my involvement with various event sites, and my site planning and organisation capabilities. The other part to my role was to manage the clients for thefundraising division that sold product, and also manage an Energy client.Responsibilities: - Sourcing new sites Relationship building with centre management Planning & coordinating site rotation Managing multiple campaign bookings Managing & maintaining events database Mystery shopping reports Stock & product management Customer service management Product & compliance training Client account management Foster and maintain business relationships Managing client expectations, budgets and KPI targets

Newton, Auckland

Initially this role was in entry level customer services; however my role developed quickly due to theorganisation being in a phase of rapid growth. Initially the customer services were for a small team that grew to over 120 field reps nationwide.Responsibilities: - General administration Processing of customer application forms Customer service management Conflict resolution Inbound and outbound customer service calls Outbound verification calling Data entry (alphanumerical)

Lakewood Drive, Manukau

I worked directly at the Village 8 Cinemas in Manukau supervising the staff.Responsibilities: - Allocating staff duties Cash handling Reconciliation of POS terminals Customer services Fire safety in the workplace