Afagh Faramarzi Email & Phone Number

United States

-Managed a portfolio of 80+ enterprise clients that brought in over $2 million in annual recurring revenue.- Achieved a 120% customer retention rate through proactive customer success efforts. -Reduced customer churn by 80% by addressing and resolving issues proactively. -Led, developed, and trained Customer Success Managers with a book of business that generated $500K - $2 million in new client revenue. -Directed global clients, internal teams, and vendors through SaaS platform implementation processes to establish operational success. -Created and presented 30+ executive business reviews each quarter to senior client leaders to demonstrate and quantify product ROI and ensure customer renewal.

-Collaborated with 100+ top vendors to facilitate their participation in the loyalty program.-Developed and managed joint business plans for 100+ vendors, aligning strategies and objectives. -Designed tracking documents and comprehensive reports to evaluate new innovations from a diverse vendor base. -Maintained daily communication with internal teams and vendors, ensuring transparency and timely updates. -Proficiently conducted advanced reporting and analysis using QMF, Gold, Snowflake, The Omni tool, Power BI, Symphony tool, DemandTec Acoustic, and IRI Unify. -Produced 10+ ad hoc and weekly reports and analyzes to support vendor negotiation efforts and cross-functional teamwork.

Boise, Idaho Area

-Tailored executive dashboard reports to enhance the quality of analysis and pinpoint emerging trends for 60+ clients. -Worked closely with the organization's major clients to devise custom strategies for problem identification and resolution. -Played a pivotal role in boosting the revenue of the largest account by an impressive 35%. -Designed and executed comprehensive job training programs for newly onboarded analysts, facilitating their seamless integration into the team. -Effectively conveyed data-driven recommendations that centered on addressing specific client needs.

-Spearheaded product development and marketing initiatives, aligning them with market trends and consumer demands to drive sales growth and enhance brand visibility. -Managed product lifecycles, from concept to launch and ongoing optimization, ensuring timely product availability and customer satisfaction. -Provided product knowledge and training to sales staff, enhancing their ability to effectively communicate product benefits and drive sales. -Analyzed marketing campaign data, leveraging tools like Google Analytics and customer feedback, to refine marketing strategies and ensure maximum ROI.

Boise, Idaho Area

-Reviewed online marketplaces and completed site evaluations in 40+ countries.-Evaluated Ecommerce product on international online exchange on the top 1000 global sites.-Completed over 2,000 e-commerce transactions globally.-Operated internal software to fulfill efficient workflow.

Boise State Games Center

• Managed all day-to-day marketing and communications responsibilities• Planned and organized back to school events for more than 200 students.• Handled event’s reservation such as birthday parties for more than 50 people.• Operated reservation software such as EMS Enterprise.• Collaborated with clients and team members.

Boise, Idaho Area