Senior Customer Support\Integration Engineer
CurrentOnline support for the customers including phone and on-site (L3):• Troubleshoot, reproduce, debug, and diagnose customer issues according to SLA• Log, reproduce and fix (if possible) software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution• Document action plan and progress in case tracking systems• Build and maintain test environments and tools for troubleshooting and testing.• Deliver knowledge transfer sessions to customers and/or internal team members• Assist customers outside of normal business hours, if required, including weekends and holidays• Conduct weekly, semimonthly, or monthly meetings with customers for case reviews to identify issue trends and opportunities for corrective actionsTesting and integration of new features and releases CRs implementationA lot of business trips to customer sites (Myanmar, Oman, Bangladesh, Malaysia, Egypt, Bulgaria, Malaysia) for customer support and system testing/installation/integrationTrainings creation/providing for customer personnel. Product demonstration for potential customers Customer's documentation creation
