Front Office Receptionist
Sumgayit Plaza Hotel
Sumgayıt, Absheron, Azerbaycan
Responsible for providing a friendly welcome and high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel and paying particular attention to guest satisfaction and efficiency.• Welcoming and checking in guests in a polite, friendly and helpful manner.• Check out departing guests using the hotel’s accounting system.• Taking payment from guests in the form of cash or credit cards.• Answering telephone inquiries professionally and transfering calls on.• Dealing with bookings and offers by phone, email or face to face.• Focusing on upsells.• Administering the online web booking system and allocating the rooms accordingly.• Dealing with group reservations, keeping up with corporate rates and contracts for comapnies.• Being a point of contact for guests should they have any queries.• Arranging for brief tours of the hotels rooms and facilities.• Dealing with and resolving customer complaints or problems.• Checking function sheet.• Assisting in the running of events.• Keeping up to date on all hotel products, services, pricing & promotional offer.• Provide information about the hotel in person and via telephone.