Afaq Umara Riwansyah Email & Phone Number

South Jakarta, Jakarta, Indonesia

• Crafting analyses for global trade negotiation deals and coordinating worldwide collaboration.• Overseeing operations on the ASEAN Access website (verifying service providers, distributors, and matchmakers, alongside publishing global trade updates and events).• Creating a report detailing the execution of the SMEsta and International Cooperation platform, along with the conclusive report on activity implementation.• Developing presentation resources, drafting speeches, and composing official English reply letters for the Deputy Assistant for Partnerships and Market Expansion, Deputy for SMEs, and the Minister of Cooperatives and SMEs of the Republic of Indonesia.

Balikpapan, Kalimantan Timur, Indonesia

• Providing tailored support to students, aiding in crafting persuasive scholarship applications and offering crucial advice for adapting to new academic environments.• Offering personalized guidance on selecting suitable departments and universities, while maintaining detailed progress reports and tracking academic records.• Facilitating transparent communication with parents and school counselors, fostering a holistic view of students' progress and well-being throughout their academic journeys.

Limassol, Cyprus

• Efficiently addressed and resolved diverse customer inquiries across multiple communication channels such as live chat and ticket systems, ensuring prompt responses within designated timeframes.• Identified and catered to customers’ specific needs, striving to surpass satisfaction benchmarks while managing standard inquiries efficiently, and escalating complex issues to specialized departments for thorough resolution.• Analyzed and addressed recurring issues in customer inquiries, collaborating with internal teams to implement effective solutions, thereby enhancing overall service quality within the fintech/forex trading domain.

Indonesia

• Offered precise translations for academic documents (theses, papers, journals) to ensure clarity and facilitate knowledge sharing.• Thoroughly proofread documents covering various topics such as health, science, economics, politics, psychology, and more, ensuring error-free content ready for distribution.• Enhanced the viewing experience by providing accurate subtitle translations for TV programs, including the NET TV series "Muslim Travelers: Turkey Episodes."

Bachelor Of Arts - Ba, International Relations, 3.47/4.00

• Develop critical thinking and problem-solving skills • Acquire a set of skills in researching, analyzing, and evaluating ongoing global.

Turkish Language Preparatory Program, C1 Level Of Turkish

English Literature

• Adaptation to a highly diverse, multicultural academic climate • Advancement in interpersonal communication skills • Time management.