- Managed projects using the Spotify Agile framework, ensuring effective collaboration and alignment across cross-functional teams.- Captured requirements and led the team in enhancing the logic for displaying delivery windows, improving customer experience and operational efficiency.- Delivered a new fulfillment proposition, collaborating closely with multiple stakeholders to design and implement a solution that aligned with business goals.- Conducted discovery activities to define requirements and scope for a new system designed to handle delivery pricing, driving cost optimization and operational scalability.- Managed sprint scope and presented progress to stakeholders, ensuring transparency and alignment with project objectives.- Oversaw the product backlog and facilitated regular grooming sessions, ensuring that prioritized tasks aligned with strategic business objectives.- Mentored new joiners, providing guidance and support to ensure a smooth transition and quick integration into Woolworth's operational culture.- Successfully deployed several initiatives into production, adhering to strict release management protocols to ensure seamless transitions and minimal disruption to business operations.

- Led workshops with various stakeholders, likely helping teams understand customer pain points, opportunities for improvement, and shaping the customer experience strategy.- Engaged with cross-functional teams to align on customer touchpoints, which would have influenced both operational and strategic decision-making.- Acted as the lead business analyst for a significant transformation project aimed at overhauling the customer contact center’s application landscape.- Led the requirements gathering for a new application designed to improve customer notifications, enhancing communication between the company and its customers.- Worked on defining functional and non-functional requirements, user stories, and prioritizing features to meet business goals.- Designed solutions to integrate existing applications with a payment portal and ERP system, likely improving workflow efficiency and data consistency across platforms.- Provided 2nd line support for newly deployed applications, helping address technical issues, escalating problems where needed, and ensuring smooth adoption by end-users.- Created process and data flow diagrams for integrating applications with Salesforce, utilizing middleware solutions like MuleSoft and Talend.

- Projects within the Risk Management Group.- Experience in Counterparty Assessment, Limit Monitoring and Exposure Management. Interaction with stakeholders in Sydney and Manila. - Delivered content management and workflow project based on Pega case manager.- Experience in engaging with vendors and carrying elaborate solution assessments.

Achievements:• Managed stakeholder requirements in 7 different cities in Middle East, Europe and America. • Expertise in front to back workings of Capital Markets (European and Middle East). • Collaborated effectively with clients, vendors and IT teams to design an IT solution to satisfy business requirements while overcoming system restrictions and limitations. • Documented technical requirements in enough detail to be handed over to development teams. • Worked on highly complex projects involving 14 different systems requiring quick changes to be incorporated in the technical requirements while ensuring business requirements are satisfied. • Expertise is effectively tracking and escalating issues and risks and ensuring they are closed in a timely fashion. • Implemented several IT solutions to automate manual processes or make them efficient using business oriented tools.• Coordinated QA efforts, produced test scripts and managed the testing timelines.• Developed Analytic solutions and reports for senior management and compliance users. • Produced weekly reports and monthly roadmaps to management and business stakeholders.• Provided support for market data applications such as Reuters and Bloomberg.

• Responsible for the application platform for the Equities business in MEA region.• Coordinated internal and external audit reviews. • Created reconciliation process between Saudi and London based trading systems. • Implemented Credit Suisse in-house order management system in the Saudi entity.• Developed reports and alerts using SQL on Oracle and Sybase databases such as compliance reports, daily trading summary and regulatory reports. • Developed SharePoint workflows to expedite delivery time to internal clients. • Documented the Disaster Recovery guide and BCP run books.• Expertise in market data applications such as Bloomberg and Reuters.

• Responsible for projects from initiation to execution including requirements gathering, documentation, project management, testing and roll out. • Strong understanding of working of Equities front end to back office including concepts such as booking, position keeping, strategies, risk and settlement.• Strong understanding of the cross-regional business flow.• Executed projects for equity products such as stocks, swaps, GDRs and ADRs.• Passed the Business Analysis and Financial training course at Credit Suisse• Created a brand new secure Order Management System and Order Entry dialog.• Created electronic link between Bloomberg and CS involving understanding of Bloomberg AEP, FIX protocol and Delta One products.• Expertise in Embarcadero DBArtisan 8.0, Market Trading Interface, HP Quality Centre, Royal Blue Fidessa, Aegis Client Simulator, SQL and Sybase