Abdullah Farouk

Abdullah Farouk Email and Phone Number

Client management AR and EN accounts @ Doo Prime
Egypt
Abdullah Farouk's Location
Egypt, Egypt
About Abdullah Farouk

I am an experienced Back Office and Customer Service Manager specializing in the financial markets. With strong expertise in customer relationship management and back-office operations, I have consistently delivered high-quality support. My technical skills coupled with a strategic approach to problems enable me to train teams effectively and improve service quality.

Abdullah Farouk's Current Company Details
Doo Prime

Doo Prime

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Client management AR and EN accounts
Egypt
Website:
dooprime.com
Employees:
401
Abdullah Farouk Work Experience Details
  • Doo Prime
    Client Management Ar And En Accounts
    Doo Prime
    Egypt
    View
  • Doo Prime
    Customer Service Ar And En Accounts
    Doo Prime Jun 2023 - Present
    Egypt
    Main responsibilities: - KYC: Review and evaluate documentation for new customer accounts. - Handling Funding related issues. - Handling Trading related issues.- Train our CS team market knowledge.- Test new systems. - Watching market pricing and liquidity issues.Handling tools: - Live Chat- Official emails.- Sales managers requests via Teams.- FXBO CRM Tickets.- Meta Trader manager.
    View
  • Fxem
    Back Office Manager
    Fxem Jun 2022 - Sep 2023
    Egypt
    As Admin:Set required MT5 setting. Add symbols, test pricing, and execution. Create groups and test order routing. Processing futures expiration.Check spreads and pricing issues.Check journal logs for errors and issues. Check chart's history issue. Working on any additional system or plugin connected to Administrator and MT5 servers.As Manager:Create new accounts.Report trade transactions monthlyReport deposits and withdrawals monthlyAssist the CS team to solve any issues related to positions or MT5 client terminal. Other Responsibilities: Solve issues with Provider, Bridge, and Meta Quotes support.Assist setting up and testing new systems.
  • Caveo Brokerage
    Back Office Manager
    Caveo Brokerage May 2014 - Jun 2022
    Egypt
    As Admin: • Working on Meta Quotes Administrator platform. • Create new groups for new introducing brokers. • Add new symbols. • Check quoting prices. • Check, analyze, and resolve positions problems. As Manager: • Working on Meta Quotes Manager platform. • Create Accounts. • Check Margin Call monitor. • Report trade transactions, deposits, and withdrawals to CEO. Other responsibilities: • Validate client's documents and KYC forms. • Familiar with MT5 Client platform. • Familiar with connection bridge portal. • Familiar with Social Copy system setting.
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  • Arabictrader.Com
    Customer Service Support Manager
    Arabictrader.Com Jun 2010 - Jun 2014
    Dokki
    • Started on June 2010 as a Senior Customer service Executive, upgraded to Leader, then to Manager.• Support clients via Email, Live Chat, and Calls. • Support IBs. • Handle positions, deposits, and withdrawals issues. • Represent the company in exhibitions. • Responsible for the team's performance quality. • Present offers to clients. • Report opened real accounts and deposits. • Working on Sugar CRM. • Responsible for Real Accounts target. • Responsible for Deposits target.
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  • Linkdotnet
    Customer Service Agent
    Linkdotnet Feb 2009 - Jul 2010
    Otlob.Com And Otlobmall.Com
    • Handle clients orders. • Confirming data and orders with clients. • Forward the client's order to the vendor. • Follow up with clients. (Quality control).• Handle Clients via Live Chat, Emails, and Calls.

Abdullah Farouk Skills

Forex Trading Forex Customer Service Call Centers Customer Experience Banking Customer Satisfaction Team Management Team Leadership Crm Vendor Management Customer Retention Money Management Public Relations Performance Management Management Customer Relationship Management Microsoft Office Customer Support Meta Trader Metatrader Administrator Metatrader Manager Kyc Back Office Operations Metatrader Microsoft Excel Financial Reporting Reporting Risk Management

Abdullah Farouk Education Details

Frequently Asked Questions about Abdullah Farouk

What company does Abdullah Farouk work for?

Abdullah Farouk works for Doo Prime

What is Abdullah Farouk's role at the current company?

Abdullah Farouk's current role is Client management AR and EN accounts.

What schools did Abdullah Farouk attend?

Abdullah Farouk attended Zagazig University.

What are some of Abdullah Farouk's interests?

Abdullah Farouk has interest in Forex Trading, Making New Friends Through Internet, Writing Songs Lyrics, Reading, Graphics And Photographing, Playing Football And Basketball.

What skills is Abdullah Farouk known for?

Abdullah Farouk has skills like Forex Trading, Forex, Customer Service, Call Centers, Customer Experience, Banking, Customer Satisfaction, Team Management, Team Leadership, Crm, Vendor Management, Customer Retention.

Who are Abdullah Farouk's colleagues?

Abdullah Farouk's colleagues are Akinpolola Richard, Bunga Ajeng Pertiwi, Pratham Shah, Amornpan Sriputtha, Ali Siddiqui, Kannata Prakaiprueksarada, Danilo Alexander Romero Duarte.

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