• Field hardware, software and network support the PROGNOST Predictor and NT systems.• DCS configuration, testing and troubleshooting.• Image and configure computers, backup data, install software and test customer configurations.• Field loop checks, testing vibration, proximity, pressure and voltage sensors.• Software and hardware upgrades of field equipment, including firmware upgrades of data acquisition system (SILver).• Update tickets in Notes ticketing system.• AC/DC electrical, PLC and instrumentation troubleshooting.• New hire training and customer training.• Double as IT support for office.• Image, troubleshoot and configure company laptops.• Troubleshoot Teams, Notes, VPN, Windows Server, firewall, wireless and networking issues.

• Field hardware and network support for all dining, hospitality, entertainment and gaming locations.• Depot repair of laptops, desktops, servers, UPS, NCR and Toshiba/IBM terminals.• Image and configure POS terminals, servers, desktops, laptops (HP, Lenovo hardware).• Perform installs, moves, adds and changes at all locations including corporate office.• Setup video and audio equipment for conferences and special events.• Monitor BMC ticketing system.• Aloha POS, Windows XP/7, Server 2008 configuration and troubleshooting.• Technology project support.

Work as part of the global project team to deploy at each designated UA location.Configure GHS for each local deployment including security, workflow, and core system data.Provide train-the-trainer style instruction in Regional workshops and at each deployment location as required to ensure understanding of the GHS and usage proficiency.Update and maintain training manuals and job-aids for utilizing the GHS.Provide on call support via telephone and email for user assistance, configuration changes and system outages.Interface with UWA and vendor technical support to resolve performance and connectivity issues with the GHS.Conduct audits within the GHS to ensure the integrity of business data such as customer and vendor lists, pricing and workflows.Coordinate with analysts supporting the CRM and Microsoft AX Accounting system to ensure that related data stays synchronized and supporting procedures are followed.Coordinate change management procedures relating new software release or enhancements as required including testing.Create and maintain standard performance reports, business metrics reports, and ad hoc management reporting from the GHS as required.Provide timely feedback to management and coworkers

Responsible for upgrading and replacing routers, switches, servers, laptops, and desktops.Configure, ship, and replace switches according to the 3com to Cisco project.Lead a team of seven technicians during several projects.Image, ship, move data, setup email, and install programs for the PC refresh project.Migrate data from many different windows environments, 2k-Windows 7.Setup Blackberry's and Windows Mobile phones.Conduct quality control checks on work of other technicians. Manage asset inventory in SharePoint.Responsible for setting up raids and imaging servers.Configure servers per Continental's guidelines.Setup printers, network drives, and moved computers to the correct container and updated policy.Reset user passwords and administer rights and permissions.Install and configure Reo and HP backup devices to backup servers.Upgrade and troubleshoot DL-385 G2 and G4 servers.Provide user orientation and training on new equipment and software.Contact site supervisors and schedule site refresh projects.Proficient in all programs of Microsoft Office including troubleshooting issues.

Removed viruses, spyware, and malware from customer's desktops and laptops.Installed hard drives, network cards, motherboards, and other hardware in desktops and laptops.Setup wireless and wired networks in homes and businesses.Setup computers on domains and workgroups.Setup printers locally and in a network environment (wireless included).Troubleshoot hard ware and software issues on all windows environments.Installed maintenance kits and various parts in printers.Cleaned and replaced parts on various scanners.Used Norton Ghost to diagnose and backup data.Added and removed users in active directory in Windows 2000 and 2003.Added and removed rights and permissions.Used NetMeeting, Remote Desktop, and VNC for remote support.

Setup computers in customer's homes or small businesses.Installed computer hardware and software including hard drives, network cards, and disk drives.Setup and troubleshoot wireless and wired networks.Educated customers on maintenance and gave an overview of their new system.Migrated data from old computer to new computer.Installed, setup, and updated software on new machines.Removed viruses and spyware using various programs.Imaged Wells Fargo Dell and Compaq machines and converted workstations from dial-up to high speed internet.Upgraded ram and added port modules to Cisco 2600xl routers.Obtained Dell Certified Systems Expert (DCSE) Certification.

Managed 20 Level I technicians.Took escalated calls from unruly customers.Troubleshoot and resolved computer issues related to Dell equipment with customers over multi-line telephone.Installed and troubleshot all operating systems with customers over telephone including Windows NT, XP, 2000, ME, and 9x.Assisted and trained Level I technicians.Produced weekly reports on team progress.Monitored technicians while they took calls.Earned 5 gold stars for customer service.Exceeded goals and metrics for first time resolution and call time as a team and individually.