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Amanda Daniel previously worked as Quality Calibration Specialist / Project Coordinator at Apple and CRM Optimization Coordinator at Apple.
Quality Specialist and Project Coordinator with 12+ years of experience in quality, coaching, customer support, and coordinating multiple projects. Specializations include developing and maintaining global partnerships to drive advisor workflow optimization, creation and ensuring clarity of existing processes and procedures, and providing insights and actionable feedback on upholding the standards set by the business.
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Austin, Texas, United States
*Collaborated with teams globally to ensure standards are upheld according to business and customer needs. *Root cause analysis to deliver both actionable feedback to evaluators and business insights for quality teams. *Performed audits on evaluations done by evaluators on advisors handling calls/chats/emails with customers across multiple lines of.
Austin, Texas, United States
6 month rotational opportunity.*Assisted with analysis and implementation of requests from stakeholders with intent to optimize Advisor workflow within the internal tool used to communicate and log interactions with customers, engineering, and other internal teams.*Coordinated and facilitated meetings with stakeholders and subject matter experts to.
Austin, Texas, United States
*Evaluated phone calls, chats, and email interactions with customers to ensure standards set by the business have been upheld and delivered feedback to support advisors through coaching sessions. *Created and delivered presentations for use in team meetings, worked closely with management and Engineering to aid in creating and implementing procedure.
Austin, Texas, United States
*Assisted Advisors and customers through phone and chat-based support in reference to billing and account issues and inquiries.*Contributed to developing and enhancing the skills and abilities of new hires by serving as a mentor and Subject Matter Expert during trainings.*Participated in several projects that include working with both external and internal.
Austin, Texas, United States
*Assisted customers and T1 MobileMe Advisors through both chat and phone-based support with issues regarding MobileMe accounts. *Contributed to developing and enhancing the skills and abilities of new hires by serving as a mentor and Subject Matter Expert during trainings.*Participated in a rotation as a Peer Coach performing quality evaluations and.
Austin, Texas, United States
*Assisted customers through both chat and phone-based support with issues regarding their MobileMe accounts.
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Amanda Daniel is based in Pflugerville, Texas, United States.
Amanda Daniel has worked for Apple and Volt.
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