• Managed 3 client accounts, overseeing customer success, support delivery, and upsell opportunities.• Led technical sales efforts, conducting compelling sales demos and delivering successful POC projects to showcase the value and capabilities of automation platforms.• Provided exceptional technical support to clients, effectively resolving complex issues and ensuring high levels of customer satisfaction.• Delivered automation solutions, achieving a 50% reduction in manual… Show more • Managed 3 client accounts, overseeing customer success, support delivery, and upsell opportunities.• Led technical sales efforts, conducting compelling sales demos and delivering successful POC projects to showcase the value and capabilities of automation platforms.• Provided exceptional technical support to clients, effectively resolving complex issues and ensuring high levels of customer satisfaction.• Delivered automation solutions, achieving a 50% reduction in manual processing time and a 99% accuracy rate, resulting in cost savings and increased productivity.• Mentored and supported team members, accelerating their development and enhancing team productivity.• Spearheaded CSR initiatives via the dipoleDIAMOND Training School initiative, training 20+ unemployed graduates in BPA and RPA. Achieved a 70% employment rate within three months, boosting the automation talent pool in Nigeria. Show less

• Managed 2 client accounts, overseeing customer success, support delivery, and upsell opportunities.• Participated in technical sales efforts, including RFP responses, sales demos, and POCs.• Participated in recruitment efforts and resource allocation.• Led the delivery of 17+ automation solutions for banking and financial services clients, addressing key operational challenges in account opening, account maintenance, credit origination, employee performance management, loan… Show more • Managed 2 client accounts, overseeing customer success, support delivery, and upsell opportunities.• Participated in technical sales efforts, including RFP responses, sales demos, and POCs.• Participated in recruitment efforts and resource allocation.• Led the delivery of 17+ automation solutions for banking and financial services clients, addressing key operational challenges in account opening, account maintenance, credit origination, employee performance management, loan processing, systems integration, settlements, and reconciliation. Achieved a 30% reduction in operational costs and a 40% increase in processing speed.• Reviewed and improved project documentation, reducing rework by 20% and enhancing project execution and client satisfaction.• Designed custom plugins, libraries, and apps to boost automation efficiency by 35%.• Provided exceptional technical support to clients, effectively resolving issues within agreed SLAs.• Led 4 training events for clients’ automation teams, increasing client adoption of advanced automation techniques by 40% and achieving a 95% participant satisfaction rate. Show less

• Led stakeholder engagements to analyze business needs, identify automation opportunities, and gather/analyze business requirements.• Performed comprehensive business analysis to identify and address process inefficiencies, resulting in a 25% improvement in value delivery.• Designed and implemented workflow solutions that improved process efficiency by 40%, reduced turnaround time by 80% and met 100% of user needs.• Developed clear, concise, and comprehensive technical… Show more • Led stakeholder engagements to analyze business needs, identify automation opportunities, and gather/analyze business requirements.• Performed comprehensive business analysis to identify and address process inefficiencies, resulting in a 25% improvement in value delivery.• Designed and implemented workflow solutions that improved process efficiency by 40%, reduced turnaround time by 80% and met 100% of user needs.• Developed clear, concise, and comprehensive technical documentation for automated solutions.• Mentored, and supported junior team members, accelerating their development and enhancing team productivity.• Collaborated with cross-functional teams to implement intelligent automation solutions, reducing manual processing time by 72% and achieving 99% task accuracy.• Provided technical support across multiple client projects, ensuring successful deployment and optimal performance of automation solutions. Show less

• Managed the academy's operations and led a team of 5 trainers/facilitators, overseeing resource allocation, budget management, curriculum review, and trainer performance to ensure efficient program delivery and optimal student outcomes.• Developed and executed a comprehensive Fullstack Web Developer boot camp curriculum, resulting in an 80% employment rate for participants within six months post-graduation. Responsibilities included curriculum design, camp scheduling, instructor… Show more • Managed the academy's operations and led a team of 5 trainers/facilitators, overseeing resource allocation, budget management, curriculum review, and trainer performance to ensure efficient program delivery and optimal student outcomes.• Developed and executed a comprehensive Fullstack Web Developer boot camp curriculum, resulting in an 80% employment rate for participants within six months post-graduation. Responsibilities included curriculum design, camp scheduling, instructor recruitment, and performance oversight.• Introduced innovative training methods and workshops such as pair programming and fireside chats to enhance the learning experience and address the evolving needs of the tech industry. Show less

• Organized and led translation workshops for 60+ participants from various Nigerian language groups, training them in MAST methodology and translation technology.• Co-led a team of 16 workshop facilitators to manage and execute 10 workshops, resulting in 23 Nigerian language groups completing level-one New Testament Bible drafts.• Implemented a training strategy that significantly improved translation efficiency, increasing translation speed by over 40% and oral recording by over 80%.