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Fernanda Haddad Email & Phone Number
Operations Specialist - Credit card operations
at
Jeeves
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Operations Specialist - Credit card operations
Location
São Paulo, São Paulo, Brazil
Company size
Who is Fernanda Haddad? Overview
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Quick answer
Fernanda Haddad is listed as Operations Specialist - Credit card operations at Jeeves, a company with 264 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Fernanda Haddad.
Fernanda Haddad previously worked as Card operations - Chargeback Specialist at Jeeves and Customer Experience Specialist at Jeeves. Fernanda Haddad holds Relações Públicas, Public Relations, Advertising, And Applied Communication from Fam Oficial.
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Jeeves
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Profile bio
About Fernanda Haddad
Especialista em operações de cartão e análise de chargebacks, com uma trajetória em fintechs e uma sólida base em Relações Públicas. Atualmente atuo na Jeeves como Card Operations Specialist e Chargeback Analyst onde trabalho com clientes B2B e colaboro com equipes globais na Europa, América Latina e América do Norte. Minha missão? Simplificar processos, garantir que as operações estejam sempre alinhadas com a melhor experiência do cliente e, no futuro, liderar equipes internacionais com foco estratégico.Minha experiência anterior em fintechs me deram uma visão ampla e estratégica das operações financeiras. Além disso, a prática constante com análise de dados, prevenção a fraudes e resolução de disputas em ambientes internacionais me permite identificar oportunidades de melhoria e implementar soluções que impulsionam eficiência e performance.Sou movido por desafios e pela colaboração com equipes multiculturais, com o objetivo de liderar iniciativas que integrem culturas e fortaleçam operações globais. Vamos transformar juntos o setor financeiro?
Listed skills include Microsoft Office, Liderazgo De Equipos, Trabalho Em Equipe, Sql, and 14 others.
Current workplace
Fernanda Haddad's current company
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Jeeves
6 roles
Fernanda Haddad work experience
A career timeline built from the work history available for this profile.
Card Operations - Chargeback Specialist
Current- Gerenciamento das operações de cartão para assegurar transações seguras e eficazes.- Colaboração com equipes internas para otimizar processos operacionais.- Monitoramento de transações para identificação de atividades suspeitas e suporte a clientes emquestões operacionais.- Desenvolvimento e implementação de estratégias de compliance e prevenção de.
May 2024 - Present
Customer Experience Specialist
- Gestão de experiência do cliente: Atuação estratégica e operacional para garantir uma experiência excepcional para clientes B2B em mercados globais, incluindo Europa, LATAM e NAM.- Soluções personalizadas: Análise de demandas e criação de soluções adaptadas às necessidades de empresas, otimizando processos e fortalecendo relações de longo prazo.- Gestão.
Dec 2023 - Apr 2024
Customer Experience Analyst Sr
- Atendimento e acompanhamento ao cliente-Gestão de squad a partir de metodologias ágeis;- Gestão de processos e fluxos de atendimento;- Análise de NPS e indicadores de satisfação;- Gestão de projetos e melhorias a partir de análise de KPI’S;- Mapeamento da jornada e experiência do cliente;- Análise de voice of customer;- Gestão de stakeholders,- Head de.
Jan 2020 - Jul 2023
Customer Experience Analyst
- Atendimento ao público- Participação em projetos de desenvolvimento de novos colegas- Desenvolvimento de projetos na área de entretenimento e comunicação institucional dotime- Melhoria de ferramentas internas de pesquisa(GURU) e TAMBÉM na gestão daoperação.
Jan 2019 - Dec 2019
Customer Experience Analyst
Atendimento direto ao público na resolução de problemas de logística, pagamentos efuncionamento do produto
Sep 2018 - Nov 2018
Team & coworkers
Colleagues at Jeeves
Other employees you can reach at tryjeeves.com. View company contacts for 264 employees →
JB
Jessica Benitez Lopez
Colleague at Jeeves
México, Mexico, Mexico
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KB
Kash Baghaei
Colleague at Jeeves
San Francisco Bay Area, United States
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BA
Bharat Ahuja
Colleague at Jeeves
India, India
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SS
Slobodan Stanojevic
Colleague at Jeeves
North Macedonia, Macedonia, The Former Yugoslav Republic Of
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CR
Carolina Rocha
Colleague at Jeeves
Brazil, Brazil
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TT
Tushar Thorat
Colleague at Jeeves
Pune, Maharashtra, India, India
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AO
Axel Orendain Del Río
Colleague at Jeeves
Xochimilco, Mexico City, Mexico, Mexico
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AM
Andrea Maroni
Colleague at Jeeves
Ravenna, Emilia-Romagna, Italy, Italy
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CL
Chelsea Lai
Colleague at Jeeves
Toronto, Ontario, Canada, Canada
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MS
Megha Shigwan
Colleague at Jeeves
Mumbai, Maharashtra, India, India
View →
Jessica Benitez Lopez
Colleague at Jeeves
México, Mexico, Mexico
View →
KB
Kash Baghaei
Colleague at Jeeves
San Francisco Bay Area, United States
View →
BA
Bharat Ahuja
Colleague at Jeeves
India, India
View →
SS
Slobodan Stanojevic
Colleague at Jeeves
North Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
CR
Carolina Rocha
Colleague at Jeeves
Brazil, Brazil
View →
TT
Tushar Thorat
Colleague at Jeeves
Pune, Maharashtra, India, India
View →
AO
Axel Orendain Del Río
Colleague at Jeeves
Xochimilco, Mexico City, Mexico, Mexico
View →
AM
Andrea Maroni
Colleague at Jeeves
Ravenna, Emilia-Romagna, Italy, Italy
View →
CL
Chelsea Lai
Colleague at Jeeves
Toronto, Ontario, Canada, Canada
View →
MS
Megha Shigwan
Colleague at Jeeves
Mumbai, Maharashtra, India, India
View →
3 education records
Fernanda Haddad education
Relações Públicas, Public Relations, Advertising, And Applied Communication
Digital Marketing, Marketing
Bacharelado, Farmácia E Bioquímica, Não Concluído
FAQ
Frequently asked questions about Fernanda Haddad
Quick answers generated from the profile data available on this page.
What company does Fernanda Haddad work for?
Fernanda Haddad works for Jeeves.
What is Fernanda Haddad's role at Jeeves?
Fernanda Haddad is listed as Operations Specialist - Credit card operations at Jeeves.
Where is Fernanda Haddad based?
Fernanda Haddad is based in São Paulo, São Paulo, Brazil while working with Jeeves.
What companies has Fernanda Haddad worked for?
Fernanda Haddad has worked for Jeeves, Nubank, and Tembici..
Who are Fernanda Haddad's colleagues at Jeeves?
Fernanda Haddad's colleagues at Jeeves include Jessica Benitez Lopez, Kash Baghaei, Bharat Ahuja, Slobodan Stanojevic, and Carolina Rocha.
How can I contact Fernanda Haddad?
You can use AeroLeads to view verified contact signals for Fernanda Haddad at Jeeves, including work email, phone, and LinkedIn data when available.
What schools did Fernanda Haddad attend?
Fernanda Haddad holds Relações Públicas, Public Relations, Advertising, And Applied Communication from Fam Oficial.
What skills is Fernanda Haddad known for?
Fernanda Haddad is listed with skills including Microsoft Office, Liderazgo De Equipos, Trabalho Em Equipe, Sql, Planejamento De Projetos, Treinamento, Metodologias Agile, and Engajamento De Clientes.
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