• Key clients include: LVMH, BJ’s Wholesale Club, Optimum Online Stores, P2P Global, Clear Captions Inside Sales, and Applied Network Services.• Provide comprehensive support, maintenance, and installation for networking equipment, security camera systems, POS systems, and end-user devices in both corporate and personal environments.• Successfully collaborate with clients to ensure optimal performance of IT systems, including troubleshooting and upgrades.

• Administration tasks: Active Directory administration, monthly application server maintenance, Office 365 administration, Exchange on-prem administration, Orion monitor and alerting administration, Citrix app-layering and updating published applications. Updating\renewing server certs.• Maintained MS File and Print services and SYNology drives. Worked with F5 load balancer. • Security duties included working with Sophos AV and Carbon Black Defense, Azure AD triage risky signons, Office 365 Security and compliance, (protection.office.com). Analyzing MFA fraud alerts. Server OS hardening. Microsoft cloud app security. Varonis data alert encryption analysis, Splunk for log activity analyses. Work with Jamf, SCCM, LAPS, and RSA• Virtual server assistance with images in AWS and VMware• Provided elevated support to service desk and field services. Desktop Mac support, creating runbooks and tech support documentation• Performed quarterly Active directory as well as other critical SOX audits.• Work on automation within the Moveit application, also working with powershell, robocopy etc.

▪ Manage, coach, motivate and improve a 24x7 support team ▪ Manager of AMCNetworks Wireless Store ▪ In charge of mobile device service activations and the IT management mobile device order approver for all Verizon, Att, and Tmobile clients ▪ Manage and Provide support of Shoretel IP Deskphone system ▪ Provide Desktop and Mobile application support Windows 7/10, Mac OSX, Android and iOS ▪ User creation, maintenance, and separation for new and terminated employees using Active Directory ▪ Wireless Device configuration and management Utilizing Tangoe and Intune Company Portal ▪ Monitor Service-Now ticketing system and follow timely resolution of all work orders and projects ▪ Utilize Active Directory to conduct account unlocks, password resets, create Security Groups, Software Deployment, and add newly deployed Computers ▪ Manage and maintain IT Knowledge Base by Publishing, updating and retiring documentation ▪ Hardware and software procurement and inventory/license management ▪ Software application installation and configuration ▪ Configure network drives and printers ▪ Image PCs and manage/update PC images ▪ Keep documentation, track issues and report results to management

• Install, configure, maintain and troubleshoot – Network Devices (switches, routers, access points), • Video Monitors, desktops, laptops, Video Servers, mobile devices, Virtual Machines, Shared Storage Device Systems(NAS, SAN and direct attached) and Cisco IP phones• Account user management – Windows Server Active Directory, Avid Interplay Administrator and iNews• Track IT assets and trouble tickets utilizing Zeus• Run and Monitor Server Backups utilizing Ultrabac• SNMP Monitoring utilizing Nagios and OpsGenie • Monitor and Support Media Content file transfers via Signiant Media Shuttle, IBM BPM, and Mediator• Network IP Address Management utilizing Lightmesh IPAM• Scan Hardware for vulnerabilities Utilizing BeyondInsight Retina CS

· Testing and noting bugs of ClockInClockOut IVR system and mobile app· Provided excellent customer service by providing orientation, training and seminars for clients and their employees· Handled development project of custom IVR systems and features · Analyzed customer web traffic utilizing Google Analytics · Bookkeeping - managed A/P and A/R utilizing QuickBooks and Excel· Provided IT support services: installation and maintenance of desktops, VoIP phones, switches and routers for clients· Performed Server Database Backups utilizing Symantec Backup Exec 8.0· Remote Support utilizing GoToAssist and Windows RDP· Hired and managed Tech Support sub-contractors for special projects· Managed websites and email systems utilizing Silicon Barrio and GoDaddy Web Hosting/Webmail Services· Bookkeeping - managed A/P and A/R, including bank account reconciliation utilizing QuickBooks

• Microsoft Active Directory administration• Inventory Tracking of IT assets• Helpdesk call logging• Desktop/Laptop/Smartphone/Printer support and troubleshooting• Support of remote users via Remote Desktop and Webex technologies• Assistance in the research and testing of new technologies

• Port of Miami Tunnel Project• Provided assistance in the installation and maintenance of High Voltage cabling and equipment• Inspected and maintained temporary power for all construction crews• In charge of removing all temporary electrical generators, circuit breakers and cabling• Daily inspection of all electrical wiring in tunnel

· Provided IT support services: installation and maintenance of desktops· Network Support: Build and maintain VoIP phones, network cabling, switches and routers for clients· System administration: Build and maintain Windows and Linux Servers for client databases· Performed Server Database Backups utilizing Symantec Backup Exec 8.0· Followed up after tech services were performed to guarantee customer satisfaction· Assisted clients purchasing coordinators - Provided 3 separate quotes of any technical equipment and software needed· Hired and managed Tech Support sub-contractors for special projects such as network cabling, security camera system installations· Build Websites utilizing Silicon Barrio Webmail Server and GoDaddy· Bookkeeping - managed A/P and A/R, created invoices, as well as prepared weekly, monthly and quarterly reports including bank account reconciliation utilizing QuickBooks

• Create Flyers and catalog for clients• Handle all Office Duties (answering phone, filing, mail distribution)• Light Bookkeeping utilizing Excel and QuickBooks • Light Desktop Support duties such as perfom software and OS updates, backups, virus scans, Software and Hardware configuration and installation