Monitoring the network performance, especially on the bandwidth utilization and power stability.• Acting proactively and responsibly in reporting and escalating any network performance issue to themanagement timely.• Providing technical assistance to the customer support team promptly.• Handling escalated customers' complaints responsively and thoroughly until the issue is addressed.• Updating the resolution progress and details to the customer support team to provide the latestinformation to the reported subscriber.• Pacifying unsatisfying subscribers with professionalism and respect whenever the Network Engineeris handling onsite support.• Providing the suggestion in policies and procedures of the department, especially related to theefficient end-to-end support flow.• Maintaining a pleasant working environment among the support team.• Handling the off-office-hour support calls and following up the complaints until the issue is resolved.

-Responsible to conduct Safety Briefing program for new employee when first day joining. -Collaborated to ensure the workplace management for current and new employees. -Responsible to prepare work permit and submit to EHS team and Landlord’s Building if any carried out work by Vendor.-Responsible and co-ordinate with Building Maintenance and Vendor on Maintenance office condition to maintain the quality-of-Service Level Agreement.-Prepare door card application and submit to Landlord’s Security Department for issuance of card for new and current employees.-To responsible dealing with contracts and provider for services including leasing of building, renovations, office equipment’s like ; maintenance, cleaning services, IT technology purpose and others legal team.-Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security.-To ensure that facilities meet government regulations and environmental, health and security standards.-Responsible in managing budgets and ensuring cost effectiveness.-Evaluated performance data and established benchmarks for future tracking.-Identified patterns and communicated outcomes to customers to synthesize business requirements.-Collaborated with business and IT groups to establish short-term and long-term goals.-Improved process automation end-user knowledge, producing documentation on protocols, system modifications and programming flows.-Utilized pivot tables, charts and macros to gather and manipulate data.-Collaborate with project partners to develop system analysis and design based on client specifications.-Educated users on automation systems and features to reduce work time and achieve quality results.-Streamlined business processes to reduce operating costs.-Identified process bottlenecks, implementing policy and procedure updates to improve productivity.-Collaborated with team members to achieve target results.

Responsible for Accounts Receivable in data entry sections, updates and to ensure proper maintenance of documentation and records and filling according to company policy and procedure.Reconcile information on Official Receipts against financial records to ensure the completeness and accuracy of financial data. To contra renovation deposit outstanding accounts or contra Service Charge advanced with Water bill. To update debtors’ aging and arrange on enforcement i.e, water disconnection, issuing reminder letters.To handle day to day accounting transaction (Cash, Cheque and Credit Card) including monitoring cashbook, payment processing and daily banking transactions in an effective manner.Generate Rental Invoice and Water Bill by Monthly Basis and Land Tax by Yearly.Generate Letter of Demand / Summons upon request. Responsible to make sure all the Invoices sent out to owner’s address.Attending call for enquiries, negotiable and reschedule on the pending payments.To provide guidance and training for new joiner (Site Office - Admin Assistant).To update Owner’s name and correspondence address which is in sub sale case and as when requested by purchasers.Responsible to visit and monitor Site Office on weekly basic for ;1. Internal Audit (Monitoring for official receipt and bank reconciliation according to company policy and procedure).2. Developed team communications and information for meetings.3. Enhanced working relationships by participating in team-building activities.4. Exceeded goals through effective prioritization and consistent work ethic.5. Handled customer concerns and escalated major issues to supervisor.6. Implemented more efficient processes and reduced wasted resources.7. Supervised work of contracted employees to deliver work on schedule.8. Achieved service time and quality targets.

Preparing status report on daily basisTo Processing Hire Purchase Loan : a) To accept (Application Form) and Checking all documentation complete or not for processing Loan. b) To update their particular in system for data daily basis. c) Do Credit Checking with sent listing or call direct at Bank or Credit Company for their status financing. d) To do Interview for Confirmation their particular and Confirmation staff (Hirer/Guarantor). e) To Do Write-up for Credit Manager review their particular for approval side. f) To prepare Notice of Approval for loan approve to make register in JPJ. f) Assist casses (New Application Form) for reprocessing after rejection loan.Handle all incoming call from Customer and Branch or Dealer for status loan application.

Manage stored lives files data safely in compartment, in compliance with confidentiality laws and procedures.Reviewed and improved the procedures, enhancing operations and increasing efficiency.Verified account data accuracy by reviewing, correcting or deleting inaccurate files.Managed complex data entry tasks, completing with outstanding accuracy and efficiency.Monitored system performance, making recommendations for new equipment to increase operational efficiency.Supervised daily operations, ensuring data teams stayed in-line with regulations.Inserted text and numerical information on System, exceeding set timeframes through fast typing speeds.Assisted associated departments with clerical and administrative support.Maintained team harmony by resolving grievances and assisting with conflicts.Kept team in compliance with office policies, safety processes and industry requirements.Established clear procedures for team work, document tracking and data reporting.Coordinated fast, accurate clerical work for forms, files and general data entry.Assessed staff capacity to maximize office productivity levels.Set up staff development schemes for continued team progression.Helped team produce quality work using desktop publishing applications.Delegated office administration tasks for smooth front-of-house management