Afeni M. Email & Phone Number

United States

Responsible for establishing and maintaining contracts and related records. Handling inbound calls, emails, chats and online requests from internal departments and external customers. Creating training programs and learning materials for employees and new hires. Create and manage department procedures. Resolving complicated systems issues working with multiple departments. Supporting sales team with contracts and projects on all levels

Las Vegas, Nevada, United States

Responsible for establishing and maintaining contracts and related records, as well as managing working files of all agreements. Handling all inbound calls, emails, chats, online requests from internal departments and external. Resolving complicated systems issues working with multiple departments. Creating and maintaining department procedures. Supporting sales team with contracts and projects on all levels.

Las Vegas, Nevada, United States

Responsible for handling inbound commercial desk calls. Work with internal departments to resolve different challenges with commercial customers. Coach peers regarding new and existing business technology procedures. Participate in in testing of changes to software or procedures. Make recommendations for process or procedures improvements related to call center. Preform additional special duties and responsibilities as assigned by management.

Las Vegas, Nevada, United States

Responsible for handling all inbound calls, emails, and online requests. Resolve billing inquiries, credit issues, and create service request. Work with different departments to resolve different challenges. Trained new employees.

Las Vegas, Nevada, United States

Managing and overseeing new and existing accounts. Establishing business relations with customers to increase services and telephone equipment sales. Monitoring and analyzing data for financial reports and statements. Conducting presentations and providing ongoing support and solutions for customer business growth needs.