Manage customer experience in a high-tech digital marketing platform, serving more than 5,000 health professionals in Mexico, Colombia, Chile and Argentina.Design and implement loyalty and new customer acquisition strategies that result in a 15% increase in customer retention and a 20% increase in the acquisition of new customers during the last year.Successfully lead a team of 20 digital marketing consultants, achieving a 25% improvement in operational efficiency and reaching established performance targets.Coordinate joint actions with the Sales, Operations and Marketing departments globally, to improve synergy and collaboration, optimizing the effectiveness of the implemented strategies.Identify opportunities for improvement in the platform and in the customer experience, and develop and implement innovative solutions that result in a 30% improvement in customer satisfaction over the last year.Use data analysis and relevant metrics to evaluate the effectiveness of the implemented strategies and make necessary adjustments, achieving a 10% increase in the overall performance of the platform.

Increase annual sales of medical services by 17% in 2017, 34% in 2018 and 68% for 2019Win for 5 consecutive years the tenders of: SEDENA, SEMAR, Pemex, ISSSTE, ISSEMyM, HRAE, IMSS that represent more than 3 million dollars in annual salesDevelop business relationships with the medical services integrators Vitalmex, Vensi, SIMA, Centrum, which represent more than 2 million dollars in annual salesCommercialize medical equipment with Hospitals Angeles, Starmédica, ABC Medical Center, Medica Campestre, San Javier, Puerta de Hierro representing more than 1 million dollars in annual salesSelect, train and lead 30 business executives nationwideImplement a new variable compensation structure and commission scheme with an increase in productivity of 28% in the first yearDevelop and manage portfolio of more than 1,500 urologists, radiologists, interventionalists, general surgeons, oncologists, hepatologists, endocrinologists, cardiologists and orthopedistsRecruit, train and market a portfolio of products and services with 15 distributors in the main cities of MexicoRecruit, train and market a portfolio of products and services with 5 medical service distributors in Panama, Honduras, Guatemala, Peru and Colombia

Develop new businesses with an increase in sales of 18% in 2015 and 24% in 2016Increase by 42% the conversion of visits into sales by shares at point of sale7-day reduction in inventory turnover at points of saleLead more than 40 annual trainings to more than 200 employees in commercial analysis, communication management and sales management

Exceed 2013 sales targets by 10%Develop, manage and maintain key accounts with annual sales of over 2 million dollarsMonitor compliance with the annual sales budgetTrain more than 15 business executives

Exceed sales targets 120% of budgetReach Customer Satisfaction Index greater than 95%Increase local and international key accounts by 51% of annual salesTrain more than 30 sales executives in negotiation and commercial management

Exceed sales goals of 2011 by 15% and 2010 by 18%Restructure the commercial department with an annual increase in production of 15%Reduction of delivery times by 25% per study

Develop standardized public opinion products that increased annual sales by 43%Reduce delivery times by 10 daysIncrease the overall customer satisfaction rate by 20%

Diversify customer portfolio to increase 33% point of sale trafficExpand the company's operation with the opening of 7 stores in 5 citiesRestructure the commercial department with the hiring of 45 salespeopleIncrease sales in real terms by more than 20% per year