Alex Fernando Email and Phone Number

Projects:• Scripted automated account creation, modification and deletion using PowerShell;20 hours of monthly overhead saved and policy enforced.• Deployed and Managed Microsoft System Center Configuration Manager to control computers on a state wide network infrastructure. SCCM 2012 R2 SP1• Migrated 18000+ mailboxes to Office 365 and implemented DirSync for Same Sign-On• Implemented site-to-site VPN technology for three campuses, eliminating legacy WAN connections and saving $36,000 annually• Virtualized 30 physical servers for development and production environments.• Configured failover for file shares and user profiles using DFS and roaming profiles• Implemented WDS and KMS to image 400 computers over two days• Administered VMware vSphere 6 to create 12 ESXi 6.0 servers. Updated existing ESXi servers. Created 30 VMware instances that were managed by a vCenter server. The vCenter client provided a centralized management for multiple VMware instances. Converted physical servers to virtual machines. Duties:• Administer systems in an enterprise environment including servers, networking, and workstations for 170 sites• Build domain controllers, member servers and other non-domain servers hosting standalone services• Maintain Active Directory Services, Group Policy, Office 365, WDS images and all other enterprise services• Using PowerShell, script repetitive tasks and general settings• Repair/replace malfunctioning workstations and networking equipment• Resolve all helpdesk tickets, averaging 35 per work day• Create new policies and procedures for newly deployed technologiesAREAS OF SKILLIntermediate• NPS• IIS• SANs• Cisco IOS Advanced• Azure• Hyper-V• VPNs• Databases: MS SQL PL/SQLExpert• Microsoft Active Directory Services• Microsoft Technologies: Group Policy, DFS, WDS, Exchange, Office 365, PowerShell• ITIL v3• Unix, Mac OS, Linux, Ubuntu, Redhat, Windows 8.1, Windows 10

•Executed all essential IT functions for the agency such as Server support, Group Policy Objects, Active Directory management, Created and managed ESXi VMware running Server 2012, and Unix based operating systems.•Provided excellent customer service through a help desk to ensure department needs are met in a timely manner. •Performed inventory tracking, and asset management.•Created and maintained server backups through Symantec Backup Exec, and Enterprise Vault Cloud services for Office365•Installed network lines, fiber, managed Cisco switches, Aruba wireless AP, and Fortinet firewalls.•Installed and managed Trend Core Protection Module for agency security and integrity.•Examined security threats using IDS and IPS tools.

•Division of Medical Quality Assurance: Director’s Office: Strategic Planning Services Unit •Developed ad-hoc scripts that aided querying through over 2 million medical license records for the State of Florida using TOAD for Oracle to write PL/SQL queries. Utilized Microsoft SQL and Access Databases.•Produced variance reports for department leaders to use for State of Florida analytics requirements. •Provided graphic indicators to track targeted objectives for department leaders. Tracked high-level performance objectives such as decreasing licensure cost and lowering time to issue a license helping the State of Florida lower healthcare operational costs using Activestrategy: Balanced Scorecard. •Used Microsoft VISIO to map internal agency business processes to track and improve efficiencies and improve operational support metrics. •Collected agency survey data such as customer satisfaction surveys for department analysis on service deliverables.•Worked with SPS team to compile surveys into ACCESS or SQL databases and analyzed data to make recommendations for the Agency.•Created an itemized Cost Tracking System in ACCESS to track over $1MM in expenses.

•Division of Infrastructure and Support- Worked on a team that provided Tier II and Tier III support for the DOH customer service center, troubleshooting platforms such as Windows XP, Windows 7, Laptops, Desktops, Servers, 4G Aircards VPN access, and access to network resources with remote desktop Numara Asset Manager for internal agency clients. •Created and controlled permissions in network access for 20,000+ users within the agency using Active Directory which was used to manage security groups, and organizational units.•Consulted with users and program management to conduct information assessments to determine user needs to define network solutions to meet current and future user requirements.•Effectively coordinated with the network team to troubleshoot a wide variety of network related security and performance issues improving resolution time and services to internal clients.•Worked on and supported Enterprise Server platforms including Red Hat, FreeBSD, Debian, Windows 2003, Windows 2008, and OpenSolaris in development and production environments.•Created and managed internal windows SharePoint sites, and created detailed user manuals for county database admins.

Summer SemesterTaught instruction courses on Computer Security: Preventing Identity Theft, Social Networking Workshop, How to Take Care of Your PC, Hot Technologies: Smartphones, and Tablets.

•Trained in excellent customer service from one of the top 100 companies rated by FORTUNE magazine.•Functioned in a team environment to perform store operations such as store opening, store closing, and money handling.

•Major Crimes Unit: Worked and supported the subdivisions of Bias crimes, human trafficking, insurance fraud, computer internet crimes, arson, and fugitive investigations.•Collaborated with investigators to document and collect electronic evidence in current investigations.•Set up and coordinated undercover internet connections using VPN to mask agency IP with department executives.•Set up live hidden cameras in clothing, objects, and street lights.•Leveraged security tools such as Encase: Neutrino, Cellebrite and Winhex with a write blocker to perform computer forensics on devices such as laptops, cell phones, smart phones, and tablets to extract intelligence for agency criminal investigative cases. •Engaged with Internet and E-mail Service Providers for account records for cases under investigation.•Maintained correspondence with federal investigators to locate missing persons, and human trafficking victims through the collection of information from social media platforms such as Facebook and Craigslist to report to law enforcement departments. •Updated NJ fugitives’ records with known whereabouts and obtained Death certificates nationwide for law enforcement files.

•Operating as a support technician, provided support for 200 PC and Mac workstations site wide.•Aided in infrastructure build out and support including cabling switch placement and network troubleshooting.•Administered network based OS solution utilizing Windows Deployment Services and Diskless Remote Boot in Linux for end users.