Andrea is an experienced Operations Manager with a demonstrated history of working in the computer networking industry.Over the course of his 15-year career in the IT industry, he has accumulated a wealth of experience that spans both system/network administration and incident and problem management. His journey began with an intensive 7.5 years dedicated to system and network administration, where he honed his technical skills in maintaining, troubleshooting, and optimising IT infrastructures. This role provided him with a deep understanding of various operating systems, networking protocols, and hardware configurations.Following this period, he transitioned into the field of incident and problem management, leveraging the technical foundation he had built to address a different set of challenges. For another 7.5 years, his focus shifted to the strategic aspects of IT service management, where he played a critical role in: • Leading the response to incidents to minimise impact on business operations and customer experience. • Coordinating cross-functional teams to tackle complex problems and prevent recurrence. • Conducting post-incident reviews to derive lessons learned and improve future responses. • Working closely with stakeholders to ensure alignment with business objectives and ITIL best practices.Throughout his career, he has been committed to continuous improvement, often taking the initiative to streamline processes, enhance system reliability, and reduce response times. Andrea’s analytical skills, combined with a proactive approach to problem-solving, have enabled him to effectively mitigate risks and contribute to the overall resilience and efficiency of IT operations.His dual expertise in both hands-on technical work and strategic management of IT services positions Andrea uniquely to understand and address a broad spectrum of IT challenges.He speaks Italian and English