Affad Shaikh Email & Phone Number

Irvine, CA, US

I lead the customer experience function for financial services supporting Hyundai, Kia, and Genesis by designing end-to-end journeys and aligning digital and physical touch points, I address pain points and integrate feedback to drive seamless, customer-centric solutions. Through collaboration and data-driven insights, I continuously optimize processes to.

Irvine, CA, US

Partnered with executive leadership to evaluate growth opportunities across core and emerging mobility markets while strengthening brand position.Strategic Planning and Leadership- Defined mission and vision statements aligned with corporate values, providing strategic direction for a Fortune 500 company.- Researched mobility innovations, including.

• Clearly identified consumer pain points, validated human insights with market research for a US TAM of $22.1MM launching new business
• Designed & collected 351 surveys in Qualtrics to pinpoint key ‘Sling’ feature, using SPSS for ANOVA, regression & KMC analysis
• Identified ‘Slab Mailer’ growth strategy, building financial forecast to model subscription plan to optimize capital efficiency
• Analyzing 4k content posts from 6 competitor SM accounts, identified market opportunities, defined success measures & KPI’s
• Performed NLP sentiment analysis on SM content to highlight unique brand positioning for social media market strategy

• Key responsibilities included turning around patient perception and site relationship at challenging site, identifying KPI's and creating dashboard to track lab processing, increasing customer lab results accuracy.
• Led billing team to recover 80% of $175,000 in outstanding reimbursements
• Slashed waste and lab costs 12.3% by creating site protocol training and implementing controls while improving patient experience by improving lab accuracy from 84% to 96%
• Forged site partnerships, enhancing patient relationships over an approx. 7,000 individual interactions
• Conducted competitive landscape analysis and preliminary market research for a $5M service offering for int’l travelersBackground:HODU Now is a retail health startup providing RT-PCR testing results, under 12 hours..

Houston, Texas, US

• Researched and presented on underserved market segment, an estimated $125B+ N. American Muslim consumer market
• Delivered NAM campaign for leading CPG client, representing 45% of the $1.123B US sales in 2021, garnered +4.6M interactions
• Transformed NAM SM influencer strategy, expanding reach by 935%, representing 22.3M, exceeding expectations by 4.5x

Sacramento, California, US

• Key Responsibilities included working with the California Initiative for the Advancement of Precision Medicine team, analyzing legislative mandate into actionable research plan, implementing UX design tools - user.
• Translated Precision Medicine teams legislative mandate into stakeholder analyses, resulting in expanding the ecosystem by 3.7x
• Implemented UX design tools including user analysis & personas, and journey mapping to identify stakeholders through surveys, interviewing 100 current and past agency partners, advisors and beneficiaries

Leeuwarden, Friesland, NL

• Key responsibilities included pitching project to founder at CES2020 in Las Vegas, leading team in new go-to-market strategy creation, designing a customer behavior framework model to identify high-yield behaviors.
• Created go-to market strategy with budget and timeline, narrowing target consumer segment & realigning entry for N. America
• Utilized a customer behavior framework model to identify 7 high-yield clients, securing a $1.2M sales leadBackground:Hydraloop is a certified innovative water recycling system that collects 85% of all in-house water.

Paris, FR

• Key responsibilities included understanding operational inefficiencies, gathering qualitative data to couple with quantitative data for analysis, research and select platform to showcase prototype capabilities.
• Collaborated to improve labor productivity, reducing avg. pick time, a potential $210K payroll expense
• Built digital prototype on PowerBI performing statistical analysis in Excel on 70K SKUs over 2 quarters of sales
• Interviewed 32 warehouse pickers across two shifts, analyzing employee training and handbook protocol inefficiencies

• Conducted market research on wearable health technology product addressing $45M addressable mass gathering market
• Analyzed and prepared RFP’s, led communications from proposal draft to submission resulting in +$500K in revenue
• Engaged team of international consultants across a dozen countries, over 11 projects supporting academic and government agencies
• Provided research support, built budget projections for report on PFAS class of chemicals for the CDC, report published in 2017
• Maintained QuickBooks financial data providing strategic planning insight, managing payroll, operation & project budget and taxes

Private equity firm focused on real estate investment strategy. Achieved targeted $10M funding goal for new investment fund, by executing successful campaign leveraging social network, utilizing compelling investment brand narrative, investor materials, and small events.

Anaheim, CA, US

• Overall achievements included the launching of new department, building a collaborative team, and delivering on a larger-than-life 3-point mandate with a small budget, key highlights include:
• Secured $2.6M in funding, including through 1300 new monthly donors
• Full P&L management of department, including $1.5M federal, state and foundational grant awards, over 5 years
• Successfully identified, planned, and executed strategic department opportunities, over 6 years leading to launch of the Legal Center
• Led transition of 34 offices across US to cloud based CMS, negotiating and managing IT team product development
• Advanced expansion of employees 4x by revitalizing internship & hiring process, & training across 4 state offices

Anaheim, CA, US

Developed and successfully executed 5-year strategic plan resulting in four-fold expansion of employees, 43% increase in grant funding, $700k in fundraising over 5-year period through 1300 new monthly donors. Successfully led organizational effort creating cloud based client case management database, coordinated 34 offices, converting upwards of 30k paper.

Anaheim, CA, US

Responsibilities included establishing client intake processing, implementing case protocol to assist 700+ clients, building partnerships to sustain a 10.2% growth rate. I led a county focused client campaign, transforming into a state, and then national, effort to assist 1000’s of Americans caught up in the limbo of Citizenship processing without due.

Co-founded AnsarWear a compelling social good brand that generated revenue to fund a San Diego high school student mentorship program working with low income, marginalized and refugee population, by leveraging consumer white label apparel demand and a social good mindset.

San Diego, California, US

Key responsibilities include undertaking market research; developing a business international trade advocacy strategy, and I researched leads and opportunities through various trade databases. My particular focus project was conducting market research on potential grant opportunities for diverse San Diego industries and managing a database of opportunities.

La Jolla, CA, US

Training grounded in Museus’s Culturally Engaging Campus Environments framework. As a Peer Mentor, responsibility towards four service areas in mentoring 10 freshmen from disadvantaged and first generation college backgrounds through their first year of college. In fostering retention, I was empowered to build culturally engaging communities, help mentees.

Master Of Science - Ms, Computer And Information Sciences, Data Science And Analytics

Master Of Business Administration - Mba, Entrepreneurship, Marketing, And Strategy

Ba, International Studies: Political Science