Affan Torla Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Sourcing over 5 clients daily and coordinating corporate briefings with SME's around Malaysia
• Relationship management and customer care for all PruBSN clients
• Recruitment of new management trainees

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Manage and organize 12-month rental payment plans for clients and customers
• Analyze clients and customers for eligibility to use Speedhome’s services via background checks and financial track record analysis
• Conduct eviction process for clients with bad renters via issuing letters of demands, court orders and filing reports on behalf of the clients
• Coordinate and execute tasks upon customer requests
• Prepare and present weekly reports to the CEO

Kuala Lumpur, Malaysia

• Managed 20 agents and outsourced company for quality assurance purpose
• Analyze agent work on a weekly and daily basis resulting in over 300 completed tasks per day
• Conduct weekly training sessions for agents and policy update sessions
• Create, edit, and maintained 3 information database for company wide reference and referral
• Lead weekly meetings, projects and team building sessions to ensure team productivity and team cohesion

Kuala Lumpur, Kuala Lumpur, Malaysia

• I review content to be posted to online platforms, to ensure the content is not harmful for public consumption and does not violate company policies.
• I must ensure team cohesion in the understanding of policies and be alert to updates.

Putra Jaya, Malaysia

• I must plan and execute marketing strategies to communicate new products to potential customers.
• Observe and analyze trends in the market to aid in building better marketing strategies.
• Support marketing team by working with IT to improve communication with customers.