June 2013 - date The Character Group Gauteng Operation Head Coordinator – Mr. Price Clothing, Mr. Price Home, Zando online. Takealot, Pep, Game, Dealz, Decofurn, Homechoice• To keep accurate records of monthly and annual sales figures on a computer database using Excel• Extraction and processing of all orders received of the portal• Processing of orders up until delivery bookings• To Pro-actively chase and follow up on documentation• To support the production of documents• Conduct general and clerical office tasks• Handling of orders, complaints and other enquiries• Handling invoicing, dispatching of orders that are finalized• Analyzing of sales reports• Responding to email, phone calls, and other form of correspondence• Processing of customer requests, orders and QA• Inflow reports and On Orders on a daily basis• Processing of orders from initial staging up to dispatching• To control the monitoring, sorting and distribution of all mails, faxes and memos• Attending meetings, dealing with customer services, customer queries, returns, invoicing of purchase orders• Sort and route incoming material• Proactive communication with customers and clients via telephone, emails• Managing database records, drafting of status reports on customer service issues and supervising of staff

To act as the personal assistant to the Director and Financial ManagerTo Pro-actively chase and follow up documentationTo support the production of documentsTo plan. Organize and co-ordinate internal/external meetings, events, accommodation as requested To answer all enquiries efficiently and effectivelyTo control the monitoring, sorting and distribution of all mails, faxes and memosAny other duties commensurate to this positionComputer literacy - win 2003, Powerpoint, internet, email(outlook express and Microsoft outlook), Corel; Generating various reports and compiling statistical data as requiredOngoing updating and maintenance of coding and pricing in the sales systemUpdating price lists and various spreadsheets as required.pricing and quoting on projectsOrdering, management and controlling stationery issues General office duties including filing and recordingAssisting the customer services and sales dept when necessary. Liaising with clearing agent with regards to imports and exportsCo-ordination of orders, shipments and deliveries for major chain storesDo travel arrangements via various travel agents; Asia and AfricaWorking with suppliers overseas

Basic AdminSecretarial dutiesfilingAnswering phonesAssisting where ever i could

General secretarial dutiesProcessing of documentationsFiling of documentationInvoicingAnswering and screening of callsCustomer liaison Processing of quotations using Win 2000, Excel, PowerpointProcessing of ordersTelesales

Sales co-ordinationClient liaisingPlacing of ordersQuotationTelephonic salesFiling

General secretarial dutiesUpkeep of medical aid accounts using OptimaxFilingMedical aid reservations and queriesDiary organization

General secretarial dutiesProcessing of documentationsFilingInvoicing manuallyTelephonic dutiesCustomer liaison

Invoicing and dispatching of ethical and front shop itemsPrice changes across 5 storesData capturingStock take

General secretarial dutiesDealing with customer queriesUpkeep of files using win 98, Win Explorer, Powerpoint, MS DosProcessing of daily quotation

Processing of documentationData capturing of medical aid payments and invoicing Customer services