Access Services Student Assistant
Current• Processed laptops by wiping them and recording in the Asset Management System (AMS) to ensure accurate inventory tracking.• Contributed significantly to a project setting up desktop computers for users transitioning back to the office under a hybrid work plan, ensuring equipment functionality, neat setup, and efficient deployment while maintaining inventory accuracy.• Assisted users with troubleshooting technical issues, providing effective support.• Coordinated with Microsoft support to obtain replacements for laptops under warranty.• Provided general support and assistance to the team as needed.