Alex Gonzalez Email & Phone Number

Australia

Australia

Melbourne, Victoria, Australia

Working in a 24/7 operation team for the Security Integrations Group, supporting Amazon Operations' physical security system infrastructures, providing application support, troubleshooting, and customer issue resolution, including: access control, CCTV, visitor management, and incident management systems.Role Responsibilities:· Day-to-day support.

Melbourne, Victoria, Australia

Itagüí, Antioquia, Colombia

Managed the budget, scope and timeline of organisational and ICT projects. Responsible for all aspects of project planning, execution, risk analysis and mitigation planning. Built strong relationships with internal stakeholders, team members, vendors and suppliers. Key Accomplishments:- Executed a national project across seven theme parks in Colombia that.

Medellin, Antioquia, Colombia

Engaged to spearhead the planning and implementation of a new ERP System. Conceptualised the data warehouse solution that enabled the company’s senior management team to streamline branding, patents and company registrations across The Americas. Led the implementation and management of the new telecommunication and computing infrastructure accordingly. Key.

Marinilla, Antioquia, Colombia

Led the design of a data governance transformation initiative to integrate the new ERP with existing accounting and financial software. Developed and executed a customised strategic technology implementation plan to renew the IT infrastructure for the business.Key Accomplishments:- Provided expert systems analysis and design support in accordance with.

Marinilla, Antioquia, Colombia

Drove total transformation of Information Services from outdated and inefficient organisation to state-of-the-art business partner supporting business growth in all areas. Planned, installed, operated and sustained the IT architecture in support of business units. Designed, documented and implemented readily adaptable Salesforce CRM system used by over 200.

Medellin, Antioquia, Colombia

Analysed business’ requirements designed technical proposals, recommended solutions. Spearheaded strategy by researching systems and persuading stakeholders in new directions that improved technology efficiencies. Managed the entire business unit of ICT consulting and support with the primary focus on technology improvement and workflow streamlined.

Medellin, Antioquia, Colombia

Provided L1/L2 IT Customer support with the biggest ISP (Internet Service Provider) in Colombia, responsible to be the first contact to client's internet related connection issues.- Resolved and documented all home and business Dial-up internet service.- Escalate incidents in a timely manner where required to 2nd/3rd level support team.