Afi Grayson Email & Phone Number

Jackson, Ms, Us

Canton, Mississippi

• Provided outstanding customer service that inspires confidence, while managing a staff of 8 people. Handel all GM responsibilities, set new logins, accounting, postage/payments received for postage and non guest sales. • Responsible for accounts receivable kid aids, invoicing full and partial payments, corrected wrong amounts posted researched payments etc. • Providing complete and accurate information for guest and employees as needed at any time of call. Resolve establishment and enforcement questions related to hotel business such as guest relations complaints or an on property issue. • Responsible for personal development as well as write ups and terminations when needed. Kept track of all Medailla and salt scores for monthly or urgent meetings if needed. Answer questions regarding to guest of employee issues and administrative processes. Maintain confidentiality of all guest or employee issues and situations.

Vicksburg, Mississippi

• Resolve guest complaints, and their requests with a goal of providing 100% guest satisfaction. • Assisted 2years of maintained compliance with polices and procedures. • Planned and arranged business and leisure travel for regular and walk in guest. • Balanced all shift reports, credit card transactions and postings from each shift.

Mississippi

• Provided daily management for hotel property, while managing 13 employees. • Increased business, gained corporate accounts for hotel revenue, by marketing companies offering corporate discounted rates. • Assistance in all hotel operations such as scheduling, payroll, AR accounts, Direct Bill accounts, deposits etc. • Maintained inventory, an organized office of all filing, data entry, and all cash flow.

Temecula, California

• Balanced all shift reports corrected any postings and errors before ending shift. • Completed reservations over the phone and in person, arranged for special guest with children. • Walked the grounds of the hotel property for guest and self security.

Temecula, California

• Ensured great customer service in a friendly environment, and resolved customer complaints. • Accurately maintained all cash flow, credit, check, and debit transactions, • kept record of all cash flow and activity of the front desk such as petty cash drops etc. Increased business by gaining different company accounts.