Afida Ali Email & Phone Number

Perform data cleaning and pre-processing of inhouse CRM database system Perform data and information-mining of CRM database, involving data inspecting, cleansing and modelling of parents/students’ profile database in CRM system Provide research, data validation, and data analytics support to maintain general business reportingIntegrate and prepare large and varied datasets for ease of data analysis using easy-to-use IT software such as Microsoft ExcelWork with colleagues from various departments and centres to gather, update, cleanse CRM database, as well as to explore and implement enhancement and improvement of CRM system in order to enable a robust, and updated CRM system for accurate data mining purposesAssess data needs and facilitate the acquisition of data from multiple sourcesConduct trainings/briefings to employees on usage of CRM systemConduct pulse checks to obtain users’ feedback and work with IT vendor on how to improve the CRM system

Respond to a variety of customer requests and inquiries via the telephone, email, live chat of instant messageInvestigate and resolve customer complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty productsMaintain thorough and accurate customer service recordsKeep confidential records and financial information private and secureLearn how to use database systems and technology to deliver greatcustomer careLiaise with company suppliers to arrange collections, deliveries itemrepairs, correspondence and email management as neededHandle pre-sales and post-sales supportCreate brand awareness with internal and external partiesPerform any other ad-hoc projects as assignedWork with customer service supervisor/manager to ensure propercustomer service is being deliver