Afifa Oyfa Email & Phone Number

Buffalo, New York, United States

Assisted Category Manager in analyzing syndicated data to assess category performance and identify growth opportunities, contributing to strategic decision-making. Developed comprehensive reports and presentations using Excel and PowerPoint to support Sales, Marketing, and Account teams with actionable insights. Collaborated with cross-functional teams to build customer business reviews and tailor sales presentations, enhancing customer engagement. Published monthly internal reports for account managers, providing detailed insights into category trends and performance metrics. Gained proficiency in data analysis tools and developed a deep understanding of the specialty cheese category, contributing to category development efforts.

Amherst, New York, United States

As a Secretary of the UB Data Analytics Club, as an individual, I have to contribute to the overall success of the club by providing administrative support, facilitating communication, and helping organize club activities. Effective communication, organizational skills, and a proactive approach are essential for my role.

University At Buffalo School Of Management, Jacob Hall, Ub North Campus

Strong knowledge of the course content, including quantitative methods or statistics, to assist students effectively.Effective communication skills, both verbal and written, to explain complex concepts and assist students with their questions.Ability to lead discussions, facilitate group activities, and deliver tutorials or workshops to help students understand course material.Proficiency in problem-solving to assist students in solving quantitative problems and applying statistical techniques.The ability to work well with students, the professor, and other TAs to create a positive learning environment.Hold regular office hours to provide one-on-one or small group assistance to students, helping them understand course concepts and solve problems.

University At Buffalo, New York, United States

Overseeing the customer service team in providing technical support for users of UBIT services Responding to customer inquiries either in person, over the phone, or via emailMonitoring customer interactions, ensuring customer satisfaction, and performing other administrative tasksTraining new consultants, creating and improving customer service policies, developing customer service strategies, and making schedules

University At Buffalo, New York, United States

Guided up to 4-5 student assistants per shift to ensure call average handling time is less.Created statistical analysis using different functions in Microsoft Excel, for each of the individual consultants, to insure the future training.

University At Buffalo, New York, United States

Using Remedyforce CRM software, ensuring First Contact Resolution.Troubleshoot client's hardware and software-related issues managed by UB.

University At Buffalo, New York, United States

Troubleshoot client's hardware and software-related issues managed by UBServing with clients of the University at Buffalo regarding issues related to UBGather information from the ticket system and identify solutions using problem-solving skills

Amherst, New York, United States

Administrative and technical tasks requested by an AdminAnswer phone and attend to inquiries from students, faculty, and guestsEntering the data, photocopying, scanning, and filing

University At Buffalo Asia Research Institute, Capen Hall, Ub North Campus

The UB Asia Research Institute (ARI) serves as a multidisciplinary hub and collaborative space for faculty and student research, other educational programs, and cultural experiences related to Asia at UB and across the wider community. The Institute is housed within UB’s Office of the Vice Provost for International Education. The Asia Research Institute for UB students will serve as Cultural Liaisons in a Summer 2023 exchange program for Gyeonggi Province, Korea students. Liaisons will participate as study assistants, conversation partners, peer mentors, and guides for Korean students enrolled in the English as a second language program at UB, helping their Korean counterparts learn English and better understand American culture. Each liaison will be responsible for a small group of students from Korea and will lead them in planned activities on campus and around Western New York. Departmental transportation will be provided for any off-campus program activities.

United States

Assisting high school students with their financial aid and college applicationsProviding information to students and their parents about the many scholarships available to thosewho plan on attending college and inspiring them to do soOur connections with every high school in Buffalo, New York, have led to an increase in the numberof high school students enrolling in colleges

United States

Guide high school seniors through their transition to college Build relationships with mentees but sharing real-life experiences during meetings twice a monthServe as a positive role model, provide encouragement and support, and give back to the community

University At Buffalo, New York, United States

Employing communication abilities, designing a great experience for clientsSustain cleanliness and order in checkout area on an hourly basisStrictly follow food safety procedures to comply with government guidelines and regulations

Cheektowaga, New York, United States

Responsible for ensuring that the store opens and closes safely, cash handling is accurate, and customers have a positive shopping experience.Ensure compliance with company policies, including safety, security, and cash handling procedures.Collaborate with store managers to meet sales goals, implement promotions, and ensure store policies are followed.Maintain accurate records of cash transactions, including opening and closing registers.Report and address any store maintenance or repair issues promptly.Responsible for the secure handling and distribution of store keys, alarm codes, and security codes.Assist in training new employees on store procedures, customer service, and operational tasks.Receive and process merchandise shipments, maintain stock levels, and assist with inventory audits.

Cheektowaga, New York, United States

Supervise and lead a team of associates, ensuring they provide excellent service and meet performance targets.Interact with customers to address inquiries, complaints, and complex issues that require a supervisor's attention.Monitor and evaluate the performance of customer service staff, providing feedback and coaching as necessary.Oversee cashiers and cash-handling procedures, ensuring accuracy and security.Handle escalated customer complaints or issues, striving for satisfactory resolutions while adhering to store policies.Assist in maintaining a visually appealing store by ensuring merchandise is displayed attractively and in an organized manner.

Cheektowaga, New York, United States

Supervise and train new employees, ensuring efficient and high-quality support services.Collaborate with colleagues to develop innovative solutions to Customer Services related problems.

Cheektowaga, New York, United States

Accurately process customer transactions and manage cash drawerSupervised accurate merchandise displays, ensuring strategic placement of products to maximizepurchases and making schedule Provided outstanding customer service, receiving 96% in customer service feedback surveys

United States

Provided administrative support for a variety of programs and events, work closely with office staffPerformed other clerical tasks as assignedOrganizational duties, PowerPoint, and spreadsheets, creating and maintaining a filing system, photocopying, faxing

United States

I was selected by the Mayor Summer Youth ProgramHR Development program learning Expertise Developed skills in public speaking, time management, and financial literacyCreated professional material including resumes, cover letters, and a digital portfolioParticipated in the planning and performance of a choreographed dance

Bachelor'S Degree, Business Administration, Operations & Supply Chain Management, And Marketing Concentration

Activities and Societies: School of Management Minority Alliance UB Data Analytics Club Badminton Soccer The Bowling Club Bengali Student.

High School Diploma

Activities and Societies: Rocket Club Badminton Club Soccer Club Diversity Club Minority Club