Work to increase brand awareness and customer loyalty through social media, public relations, and other digital marketing efforts. Moderating online conversations and addressing customer inquiries and concerns to build a loyal and engaged community around the brand.

Working for Malaysia Airlines. Provided guidance and support to agents in handling and assisting clients via Live chat, email and the brand's social media channels.

Worked for ZARA UK.Managed and resolved customer complaints, inquiries and concerns in providing provide excellent customer service and maintaining positive relationships with customers.

Provided customers with information about products and services to ensure sales, as well as maintaining records of sales activities.