Afifuddin Mohd Nor Email & Phone Number

Cyberjaya, My

Cyberjaya

1. Conducted Level 1 monitoring for server and application support using a variety of tools, including Spectrum, Dashboard, and Ngenius Pulse, ensuring the availability and performance of critical systems.2. Collaborated with hardware vendors and the Datacentre Team to provide support for hardware troubleshooting, coordinating efficient hardware issue resolution and replacement processes.3. Offered Level 1 support for Windows-related issues, including disk space, CPU, memory, and processes alerts, promptly addressing, and resolving problems to minimize disruptions.4. Supported Linux servers by promptly alerting the Linux team to any issues detected in our monitoring tools, ensuring the swift response and resolution of Linux-related concerns5. Demonstrated a keen sense of urgency by escalating potential P1/P2 outages to the Major Incident Manager (MIM) team upon receiving high-priority alerts via email, incident reports, or monitoring tools, contributing to the timely resolution of critical incidents.

Cyberjaya, Selangor, Malaysia

Malaysia

1. Assisted the GCC Manager in managing a high-performing team responsible for technical operations, scheduling, training, and claims, ensuring smooth day-to-day operations.2. Collaborated with the Level 2 OS team to design and implement automation tasks aimed at enhancing efficiency and productivity within GCC Open Systems.3. Played a pivotal role in the creation and regular updating of a comprehensive knowledge base, standard operating procedures (SOPs), and streamlined processes, serving as essential references for troubleshooting complex technical issues within the GCC teams.4. Spearheaded training initiatives by providing guidance and mentorship to newly hired personnel and other Level 1 team members, contributing to upskilling programs that improved team competencies and performance.5. Successfully managed and meticulously tracked project progress, meticulously ensuring the adherence to deadlines and the achievement of set goals, resulting in the timely completion of critical projects

Kuala Lumpur, Malaysia