Artem Afinogenov Email & Phone Number

Moscow, Russia

▪ Provide technical support to dealers' engineering staff (parts selection, operation principle explanation, repair methods, troubleshooting, etc.).▪ Prepare local engineering solutions for in-field issues faced by dealers.▪ Collect information from operation sites and passing results to factory engineering team for constant product improving.▪ Work on periodical technical reports for HQ in Japan.▪ Back up sales and parts teams to provide customer with the most accurate information looking from engineering point of view.▪ Support dealers during machine commissioning, repairs, inspections, productivity studies on-site.▪ Translate and supervise translaton of technical literature (service letters, bulletins, manuals.▪ Assist training team in training materials preparation and training conduction

Moscow

▪ Calculated scheduled maintenance services and repairs charts for industrial diesel engines.▪ Made CPH (Cost per hour) contracts calculations for sales department.▪ Prepared commercial proposals for customers.▪ Consulted customers for scheduled maintenance services and repairs.▪ Created and maintained database for all Cummins engines in mining segment located in CIS.

Moscow

▪ Checked and translated customers' warranty claims.▪ Supervised warranty reimbursement flow from Cummins HQ to customers.▪ Interacted with dealer network regarding warranty claims submission and further processing.

Bachelor, Interpreter

Master Of Engineering, Mechanical Engineering